Senior Salesforce Administrator
at SmartRent

Who We Are

Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry.

We’re doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire’s Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte’s 2023 Technology Fast 500™ list of fastest-growing companies —and we’re just getting started.

Job Description

The Senior Salesforce Administrator will play a critical role in managing and optimizing SmartRent’s Salesforce environment. This role requires technical expertise in Salesforce administration, a strong grasp of business workflows, and experience with DevOps practices. You’ll work closely with cross-functional teams to deliver a tailored and efficient Salesforce experience, ensuring platform alignment with business goals.

Responsibilities

1. Salesforce Administration: Oversee the daily operations and maintenance of the Salesforce platform, including user access, role management, and data security.
2. Customization & Configuration: Design and implement custom objects, fields, page layouts, workflows, and validation rules to meet SmartRent’s business requirements.
3. Data Management: Ensure data accuracy and integrity, conducting regular audits and managing imports/exports as needed.
4. Process Automation: Leverage automation tools, such as Salesforce Flow and Process Builder, to streamline processes and enhance efficiency.
5. Integrations: Support integrations between Salesforce and other systems, such as ERP, marketing automation, and customer support tools.
6. Reporting & Analytics: Develop complex reports and dashboards to support data-driven decision-making.
7. User Support & Training: Provide training and support to ensure effective use of Salesforce features and promote adoption.
8. Compliance & Security: Ensure compliance with security standards, data privacy regulations, and SmartRent’s internal policies.
9. Perform other duties as requested.

Required Qualifications

1. 5+ years as a Salesforce Administrator, with at least 2 years in a senior or lead role.
2. Must possess a Salesforce Certified Administrator license/certification.
3. Excellent communication skills with the ability to interface with both technical and non-technical stakeholders.
4. Ability to work effectively in a high-growth, fast-paced environment.

Technical Skills

1. Salesforce Administration & Configuration:
2. Proficient in user management, custom objects, fields, page layouts, record types, and permissions.
3. Advanced understanding of automation tools like Salesforce Flow, Process Builder, and Workflow Rules.
4. Data Management & Quality:
5. Experience with data loading tools (e.g., Data Loader) for bulk data updates.
6. Skilled in data hygiene, including de-duplication and ensuring data accuracy.
7. Reporting & Analytics:
8. Expertise in creating complex reports and dashboards, and familiarity with Salesforce Reporting Snapshots for trend analysis.
9. Knowledge of Einstein Analytics is beneficial.
10. Integrations:
11. Experienced with REST and SOAP APIs, and integration platforms like MuleSoft or Zapier for data flow across systems.
12. Knowledge of AppExchange tools to expand Salesforce functionality.
13. Change Management / DevOps:
14. Proficiency in using Change Sets and Gearset for version control, deployment management, and seamless release cycles.
15. Skilled in unit testing, test plans, and quality assurance to ensure stable and high-quality deployments.
16. Familiarity with tools such as Git for version control, and Copado or Salesforce DX (SFDX) for CI/CD and release management.
17. Basic Development Skills (Preferred):
18. Familiarity with Apex, Lightning Web Components (LWC), and Visualforce.
19. Security & Compliance:
20. Knowledge of data protection regulations such as GDPR, CCPA, and HIPAA to ensure compliance and data security.

Preferred Qualifications

1. Salesforce Advanced Administrator – Preferred for advanced reporting, complex automation, and app customization.
2. Platform App Builder – Ideal for designing data models and creating custom applications.
3. Sales/Service Cloud Consultant – (Depending on focus) Demonstrates expertise in configuring sales or service processes.
4. Additional certifications, such as Einstein Analytics or Community Cloud Consultant, are a plus.

#LI-Hybrid

#LI-AV1

For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You’ll fit right in if you:

1. Do the hard work and go out of your way to deliver excellence
2. Own outcomes and learn from your mistakes
3. Are a collaborative and supportive team player; win or lose you lift others up
4. Value authenticity, other’s perspectives, and diversity in the workplace
5. Have a passion for smart tech and the real estate industry

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