Salesforce Administrator Supervisor
at Brilliant Corners

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices throughout California, currently have almost 400 staff members, and are growing daily. We’re looking for inspired, talented people who want to be part of a team that’s affecting profound change and is having fun doing it.

Position Summary

The Salesforce Administrator Supervisor is a key leadership position on the Product Development team, responsible for overseeing and optimizing Brilliant Corners' Salesforce ecosystem. This role involves strategic planning, advanced custom development, system architecture, and supervision of a team of Salesforce administrators. The Salesforce Administrator Supervisor will drive innovation, ensure system integrity, and align Salesforce capabilities with organizational goals.

Position Responsibilities

1. Supervise and coach Salesforce Administrators, providing guidance on best practices and complex implementations
2. Lead the strategic development and optimization of Salesforce.com (SFDC) across all product lines
3. Develop standardization guidelines for custom builds, maintain data hygiene through regular data audits, lead continuous improvement initiatives, and ensure consistent delivery across all Admins.
4. Implement solutions using Salesforce Custom Objects, workflow rules, data validation rules, page layout changes, Apex, Triggers, Web Services, Visualforce, Lightning, REST APIs, SOAP Web Services, and migration tools as needed.
5. Manage system architecture, including custom and standard objects, fields, views, flows, and other SFDC components
6. Lead integration efforts with other internal data systems and third-party applications
7. Develop and maintain complex automation processes using Flow Builder, approval processes, and other declarative tools
8. Conduct regular system audits, security reviews, and performance optimizations
9. Manage release cycles and efficiently roll out new Salesforce features across the organization
10. Collaborate with project managers and stakeholders to align Salesforce solutions with business objectives
11. Oversee user license management, security settings, data retention policies, and customization of objects, fields, and page layouts.
12. Develop and maintain comprehensive documentation for custom implementations and processes
13. Provide technical expertise for training initiatives for end-users and junior administrators
14. Oversee admins' alignment with Salesforce updates and industry standards by monitoring and evaluating the team's adoption of best practices and implementing quality control measures.

Requirements

Knowledge, Skills, and Abilities

1. 5+ years of Salesforce administration experience, with at least 2 years in a senior or lead role overseeing Salesforce Admins.
2. Current Salesforce Administrator and Advanced Administrator Certifications
3. Experience with Apex, Visualforce, Lightning Components, and SOQL
4. Proven track record of designing and implementing complex Salesforce solutions
5. Strong understanding of Salesforce security models, including profiles, roles, and sharing settings
6. Experience with Salesforce integrations using iPaaS middleware (e.g., Workato) optimizing workflows and data flows.
7. Excellent problem-solving skills and ability to translate complex business requirements into technical solutions
8. Strong leadership and mentoring skills
9. Exceptional communication skills, both written and verbal

Strongly Preferred:

1. Additional Salesforce certifications such as Platform App Builder, Platform Developer I or II, or Certified Application Architect
2. Experience with Salesforce Communities and custom portal development
3. Background in working with non-profits or in the housing sector
4. Familiarity with Agile/Scrum methodologies

Core Competencies

·       Strategic Thinking: Ability to align Salesforce capabilities with long-term organizational goals

·       Technical Expertise: Deep understanding of Salesforce platform capabilities and best practices for customization and optimization

·       Leadership: Proven ability to guide and mentor team members, fostering a culture of excellence and continuous improvement

·       Innovation: Consistently seeks out new ways to leverage Salesforce technology to solve complex business challenges

·       Stakeholder Management: Skilled at collaborating with various departments and leadership to ensure Salesforce solutions meet diverse needs

Organizational Values

·       Humanity: Putting people first: We are committed to meeting people where they're at, honoring their dignity, diversity, and experience.

·       Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.

·       Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.

Salary range for this position is $110,000.00 - $120,000.00 annually. This position is being offered at $110,000.00 - $120,000.00 annually.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Benefits

1. Health Care Plan (Medical, Dental, & Vision)  
2. Retirement Plan (With 5% Match)  
3. Life Insurance (Basic, Voluntary and AD&D)  
4. Paid Time Off (Vacation, Sick & Public Holidays)  
5. Family Leave (Maternity, Paternity)  
6. Short Term & Long-Term Disability  
7. Training & Development  
8. Wellness Resources  
9. Hybrid Work