Salesforce Administrator
at Rocket Lawyer

Remote in Colorado

About Rocket Lawyer

We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.

We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!

About the Role

As Mid-level Salesforce Administrator, you’ll play a vital role at Rocket Lawyer. The ideal candidate will possess a deep understanding of Salesforce Service and Sales Cloud platforms and a passion for streamlining business processes to enhance productivity and performance. We are looking for a collaborative individual excited to work with us and a hired third party to ensure successful adoption of a new Salesforce instance that meets critical business objectives for global application through simple standardized workflows and robust internal and third party integrations.

This proactive individual will seek to continually improve and enhance this new Salesforce platform, partnering with our Project Manager to design scalable best practice solutions. Our Salesforce user experience is of great importance to us. As a Salesforce Administrator, you will be responsible for managing the Salesforce ecosystem, tailoring the platform to meet business needs, and providing exceptional support to users. You will play a critical role in ensuring that our Salesforce environment is optimized for success, which includes monitoring system performance, creating reports and dashboards, and managing user permissions. Additionally, your expertise will contribute to training efforts, enabling team members to leverage Salesforce effectively.

This position requires strong problem-solving skills, the ability to work collaboratively with cross-functional teams, and a commitment to improving operational efficiency through the use of technology. The ideal candidate will thrive in a fast-paced environment, and be proactive in identifying areas for development and creating innovative solutions. If you are a detail-oriented individual with a strong background in Salesforce administration and a desire to drive meaningful change, we would love to hear from you. The Mid-level Salesforce Administrator will be the sole administrator working closely with our Salesforce Project Manager and dev teams and will report directly to the Director of Business Process Optimization.

Responsibilities

1. Administer and maintain the Salesforce platform and its third party integrations, ensuring system performance and reliability
2. Monitor and resolve user issues and discrepancies in a timely manner, ensuring a smooth user experience
3. Create and manage user licensing, accounts, profiles, and permissions to ensure data security and accessibility
4. Develop and optimize reports and dashboards to provide insights into business performance and help drive strategic decision-making
5. Identify unused or underutilized platform features
6. Stay current on new features to improve user efficiency and functionality and assist with the implementation of Salesforce updates, enhancements, and new features
7. Collaborate with various departments to gather requirements and implement solutions that align with business objectives
8. Provide training and support to users, helping them to maximize their use of the Salesforce system
9. Own proactive system maintenance and communication of any platform changes to end users and stakeholders
10. Data management to improve Salesforce data quality, implementing rules and automation as needed
11. Draft and maintain technical documentation and assist with training curriculum development as needed
12. Lead/assist with projects defined by leadership as needed
13. Maintain vigilance, rigor and discipline of enterprise-wide SFDC roadmap and ensure all integrations, features, etc. are reviewed, documented and approved as part of roadmap

Requirements

1. 3+ years of proven experience as a Salesforce Administrator with a strong understanding of Salesforce best practices and
2. Hands-on experience with Service Cloud and Sales Cloud
3. Certified Salesforce Administrator (additional certifications are a plus)

Benefits & Perks

1. Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
2. Unlimited PTO
3. Competitive salary packages
4. Life insurance
5. Disability benefits
6. Supplemental Optional Life Insurance Benefits
7. FSA Options Optional
8. HSA with Company Match
9. 401k program with Company Match
10. Fertility Assistance and Planning options
11. Wellhub & ClassPass fitness platforms
12. Comprehensive Pet Insurance options
13. Financial Wellbeing & Student Loan Program access
14. Access to additional Mental Health & Wellbeing resources
15. Pre-tax Commuter/Transit Benefits
16. Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates 

Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses.

All your information will be kept confidential according to EEO guidelines.

You may request reasonable accommodations by sending an email to hr@rocketlawyer.com.