Salesforce Administrator
at Hotwire Communications

The Salesforce Administrator will be responsible for configuring, maintaining, and optimizing our Salesforce and Sitetracker platform to support our project and asset management needs, as well as developing custom solutions within the platform. The Salesforce Administrator will work closely with various teams to ensure the platform’s effectiveness, efficiency, and alignment with business goals. Must reside in Hotwire market ( AZ, CA, FL, GA, Greater PA, NC, SC, NV, TX).

RESPONSIBILITIES:

1. Configure and customize Salesforce to meet the specific needs of our projects and operations.
2. Develop custom solutions and applications within Sitetracker to address unique business requirements.
3. Create and manage project templates, workflows, and automation rules in Sitetracker.
4. Collaborate with cross-functional teams to understand their requirements and provide Sitetracker solutions.
5. Maintain data integrity within the platform and troubleshoot any data-related issues.
6. Train new users and provide ongoing support to ensure proficient use of Sitetracker.
7. Monitor platform performance, identify areas for improvement, and implement enhancements.
8. Stay up to date with Sitetracker updates and industry best practices to make recommendations for improvements.
9. Develop and maintain documentation, guidelines, and training materials for Sitetracker usage.
10. Serve as the primary point of contact for Sitetracker-related inquiries and issues.
11. Configure and maintain Sitetracker settings, including user management, profiles, roles, security, and data access.
12. Create and manage custom reports, dashboards, and analytics to provide insights into project performance and key metrics.
13. Collaborate with stakeholders to gather requirements and translate them into Sitetracker configuration changes.
14. Collaborate with Salesforce administrators, developers, and project managers to implement and deliver projects cohesively.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

1. Bachelor’s degree in a related field or equivalent work experience.
2. Proven experience as a Sitetracker Administrator and Developer or similar role.
3. Strong knowledge of Sitetracker and its capabilities.
4. Excellent problem-solving and analytical skills.
5. Effective communication and collaboration abilities.
6. Ability to manage multiple projects and priorities.
7. Detail-oriented with a focus on data accuracy.
8. Sitetracker certification is a plus.

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

1. Comprehensive Healthcare/Dental/Vision Plans
2. 401K Retirement Plan with Company Match
3. Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
4. Paid Volunteer Time
5. Paid Parental Leave
6. Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
7. Employee Referral Bonuses
8. Exclusive Entertainment Discounts/Perks

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Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.