Salesforce Administrator
at Harris Computer

Job Duties and Responsibilities

•   Maintain SFDC partnership and platform including renewal management and negotiations

•   Meet with decision makers, system owners and end users to define business, financial and operation requirements, and system goals

•   Identify and resolve system issues and escalations

•   Identify, plan, and implement new SFDC features and functions in response to business needs and because of new SFDC versions

•   Conduct new employee orientation and ongoing training sessions on SFDC to promote and support standard business practices, operations, and adoption

•   Perform tests, including end-user reviews; for modified and new systems, and other post implementation support

•   Develop and document all proposed changes to current workflow, in order to optimize processes within the organization

•   Research available applications for extension and improvement of Salesforce capabilities

•   Perform data management, including importing, exporting, and maintaining data integrity

•   Create and maintain reports and dashboards to help users and executives gain insights

•   Manage tool security and compliance requirements to ensure the protection of customer and business data

•   Make updates to approval workflows (as defined by sales/operations leaders)

•   Make updates to sales workflows and processes (as defined by sales/operations leaders)

•   Provide reporting and analytics (as needed/defined by sales/operations leaders)

•   Make updates to Conga Contracts for SFDC and Conga Sign (as defined by sales/operations leaders)

•   Make updates to sales orders and quote templates (as defined by sales/operations leaders)

•   Maintain and support SFDC integrations to other MEDHOST systems

•   Perform user profiling, management, and terminations

Job Requirements

•   A bachelor’s degree preferred

•   1-3 years experience with Salesforce administration and proof of certification required

•   Microsoft Office Suite - proficiency in Excel is a must, advanced skills desirable

•   Experience with data improvement and migration a plus