Senior Salesforce Administrator
at ezCater, Inc

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

We’re seeking a Senior Salesforce Administrator to join our fast-growing team to help lead the development and administration of our CRM. This is an exciting time to join as we are a green field Salesforce implementation! As a member of Enterprise Applications team in IT, you will focus on supporting the Customer Service organization as well as being a member of the team that supports the health of Salesforce as a technology platform. 

What You'll Do:

1. Focus on strategic, tactical and technical initiatives involving SFDC.
2. Provide administration support of SFDC including, but not limited to, managing customization of objects, fields, record types, Flows, page layouts and validations, and dashboards for daily, weekly, monthly performance and reporting at individual, team, manager, and enterprise levels.
3. Proactively identify and implement operational and technical improvements and enhancements that drive service productivity and improve the customer experience.
4. Handle multiple projects at once, be able to effectively prioritize initiatives, and effectively communicate with multiple stakeholders.
5. Manage SFDC enhancements, support requests, and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
6. Hands on configuration of all new and existing SFDC features including user management, Flows, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages.
7. Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the SFDC environment.
8. Partner with business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customizations that solve ezCater needs.
9. Understanding customer and internal customer service teams’ needs and translating them into robust business requirements for configuration and development in SFDC CRM.
10. Participate in continuous change management processes and drive communication efforts across relevant stakeholders. 
11. Develop and train peer SFDC Administrators.

What You Have:

1. The ideal candidate will have 5+ years of Salesforce Service Cloud experience with experience configuring Data Cloud, be both SFDC Administrator and SFDC Advanced Administrator certified, and have a proven track record of building, enhancing, and maintaining efficient, scalable service CRM processes to enable complex, multi-org service teams.
2. 5+ years Salesforce.com Administrator experience.
3. Experience configuring Data Cloud to connect Service and Sales Cloud to other data sources.
4. Experience configuring DevOps tooling for a Salesforce environment.
5. Certified Salesforce.com Salesforce Administrator (ADM-201).
6. Advanced Salesforce Administrator (ADM-211).
7. Preferably certified Salesforce.com Platform Developer I/II.
8. Extensive experience building and maintaining Flows for a low-code/no-code solution set.
9. Experience integrating Salesforce with other Customer Service and Data Tools (WFM tools, telephony, bi-directional data syncs, enablement UX).
10. Experience administering managed packages, and third-party integrations.
11. Experience with Lightning Reports and Dashboards creation, Process Automation, Security configuration.
12. Experience working with an enterprise level Salesforce.com instance.
13. Understanding of the capabilities and constraints of the Salesforce.com CRM application coupled with good understanding of standard business processes (Customer Service, Sales, etc.).
14. Highly organized, detail oriented, and ability to work independently.
15. Experience working in iterative projects, and with deployment strategies/processes (staging environment vs. production).
16. Strong understanding of Agile-based development practices and sprint planning strategies.

The national cash compensation range for this role is $100,000 - $139,000 per year.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.