Salesforce Administrator
at The Ward Law Group, PL

Company Description

The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts. We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.

Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty

Job Description

Are you an experienced Salesforce Administrator with expertise in Litify? Join Ward Law Group, a fast-growing, dynamic legal firm, and play a pivotal role in optimizing our Salesforce & Litify platform to enhance efficiency and streamline operations.

As a Salesforce Administrator (Litify Specialist), you will manage the firm's Salesforce & Litify environment, ensuring seamless user experience and platform optimization. You will oversee user and license administration, handle escalated support tickets, develop and maintain dashboards, create automation workflows (Flows & Process Builder), and provide training and documentation. Your role will also involve gathering requirements, implementing best practices, and working closely with stakeholders to drive adoption and efficiency.

Key Responsibilities:

1. Oversee user and license management, including onboarding/offboarding, roles, profiles, and permissions.
2. Manage and resolve user support tickets, providing technical assistance as needed.
3. Gather requirements from stakeholders and propose technical solutions to improve workflows and processes.
4. Configure Salesforce & Litify, including Workflows, Process Builder, Flows, custom objects, page layouts, record types, dashboards, and reports.
5. Monitor user adoption and provide training to enhance system proficiency.
6. Develop and maintain training materials and technical documentation.
7. Support and integrate Salesforce apps (e.g., phone systems).
8. Ensure data integrity through best practices and proactive system maintenance.

Qualifications

Qualifications:

1. Minimum 2 year of hands-on Salesforce administration experience, ideally with Sales Cloud and Litify.
2. Trailhead Badges/Super Badges demonstrating expertise in Salesforce administration.
3. Strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
4. Experience in workflow automation, including Process Builder, Flows, and Data Loader.
5. Proactive mindset for continuous platform improvement and best practices.
6. Ability to troubleshoot, analyze complex issues, and implement scalable solutions.
7. Excellent communication and relationship-building skills to collaborate with stakeholders at all levels.
8. Experience with Metadata, Apex Class, and Triggers is a plus.

Additional Information

We value your wellbeing and offer opportunities for professional development to help you grow your career. Our comprehensive package includes health benefits; pretax health care and dependent care saving accounts; life insurance; paid time off and holidays; and a percentage match on your 401K contributions to insure your overall satisfaction and security as part of our team. Additionally, we provide confidential counseling services, mental health support, and financial guidance. Come make a difference for our clients!

All your information will be kept confidential according to EEO guidelines.