Analyst, Business Sales (Salesforce Admin & Analysis)
at Managed Health Care Associates, Inc.

Who We Are:

Managed Health Care Associates, Inc. (MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities. Our team of associates is passionate about our common mission of helping people age with grace and championing our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.

Who We’re Looking For:

We are looking for a Business Sales Analyst to join our Sales Operations team. This role combines business analysis skills with Salesforce administration to optimize sales processes, gather business requirements, reporting writing and providing data-driven insights which enhance decision-making and drive business growth for our sales teams.

What You’ll Be Doing:

Business Analyst Responsibilities

1. Requirements Gathering: Engage with stakeholders to document detailed business requirements and translate them into actionable solutions.
2. Process Analysis: Analyze and improve business processes and workflows.
3. Documentation: Create clear Business Requirements Documents (BRDs), user case, and process flows.
4. Stakeholder Management: Liaise between business teams and IT, ensuring clear communication of business needs.
5. Data Analysis: Analyze business data, generate reports, and provide actionable insights.
6. Testing & QA: Support testing to ensure solutions meet business requirements.
7. Change Management: Assist with change requests to ensure smooth transitions.

Salesforce Administrator Responsibilities

1. Salesforce Configuration: Customize Salesforce apps, objects, fields, workflows, and reports.
2. User Management: Oversee user roles, profiles, permissions, and licenses.
3. Automation: Implement automation tools (workflow rules, process builder, flows) to streamline processes.
4. Support & Troubleshooting: Provide ongoing technical support and resolve issues for Salesforce users.
5. Data Integrity: Ensure accurate and up-to-date Salesforce data.
6. Integration: Work with IT to integrate Salesforce with third-party systems (ERP, marketing tools).
7. Reports & Dashboards: Design and maintain reports and dashboards for business insights.
8. Salesforce Updates: Stay current with Salesforce releases and implement relevant updates.

What You’ll Bring To The Table:

1. 3-5 years of experience in entry level Sales role, business analyst or project management roles
2. Degree in computer science, Management Information Systems (MIS) or business administration preferred.
3. Salesforce Certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder)
4. Strong analytical and problem-solving skills.
5. Proficiency in Salesforce configuration and automation tools.
6. Experience in business process analysis and data-driven decision-making.
7. Skilled in documentation, including BRDs and user stories.
8. Effective stakeholder management and communication.
9. Business Analysis Certification (e.g., Certified Business Analysis Professional – CBAP)
10. Data Analytics/BI Certification (e.g., Microsoft Power BI, Tableau)
11. Project Management Certifications (e.g., PMP, Agile/Scrum certification)
12. Experience in business analysis, sales operations, or Salesforce administration

Why Join MHA:

MHA continues to lead by providing purpose-driven and value-based solutions, which preserve the dignity and grace people deserve, regardless of age. Let us be the best place you’ll ever work!

Our associates enjoy the following benefits, and you can, too!

Staying Healthy

- Comprehensive medical, dental, vision and prescription plans with FSA/HSA options individual and family options

- Teledoc access

- Fitness Reimbursement

- Commuter Benefit Plan

- Employee Assistance Program (EAP)

Enjoying Time-Off

- Paid vacation

- Your birthday is a day off and a floating holiday

- Paid Parental Leave

Planning for the Future

- 401K with a match

- Employee Stock Purchase Plan

- Life Insurance, short-term & long-term disability insurance

- Financial and legal advisors

- Perks and Benefits Discounts

Learning Continuously

- Tuition Reimbursement

- E-learning programs

- Ongoing Team Trainings

Making an Impact

- Paid volunteer time-off

- Donation matching

The Company

Managed Health Care Associates, Inc. (MHA) is a leading health care services and technology company that offers a growing portfolio of services and solutions to support the diverse and complex needs of the post-acute health care provider. MHA provides expertise in Group Purchasing, Managed Care and Payer Contracting, Reimbursement Management, Specialty Pharmacy Solutions, Pharmaceutical Data Analytics, Consultant Pharmacy Software and Legislative Advocacy. Through the delivery of innovative health care services and solutions, MHA helps members increase operational efficiency, maximize business growth, and provide optimum care for their patients.

Founded in 1989, MHA was purchased by Roper Technologies, Inc. in 2013. Roper Technologies is a constituent of the S&P 500, Fortune 1000. The Company operates market-leading businesses that design and develop vertical software and technology enabled products for a variety of niche markets. To learn more please visit www.mhainc.com.