Salesforce Administrator
at ControlUp

About ControlUp 

ControlUp is a leading provider of Digital Employee Experience (DEX) solutions, helping enterprises optimize IT environments and deliver seamless end-user experiences. As we continue to scale, we are seeking a Salesforce Administrator to join our team in Ft. Lauderdale, FL. This role will play a crucial part in managing and optimizing our Salesforce environment to support business operations and growth. 

Role Overview 

The Salesforce Administrator will report to our System Analyst – who is responsible to drive the performance of our Salesforce environment – and work closely with our Revenue Operations team. The Salesforce Administrator will support our System Analyst to enhance and optimize our Salesforce platform, ensuring it meets the evolving needs of our Sales, Marketing, Customer Success, Finance and Product teams. The ideal candidate will have strong technical skills, a deep understanding of Salesforce best practices, and the ability to collaborate cross-functionally to drive process improvements and automation. 

Why Join ControlUp? 

Be part of a high-growth SaaS company recognized as an industry leader in DEX. 

Work in a dynamic, collaborative environment where your contributions directly impact business success. 

Hybrid work model (3 days in the Ft. Lauderdale office). 

Competitive compensation, benefits, and professional development opportunities. 

If you are a proactive and detail-oriented Salesforce Administrator looking to contribute to a fast-paced, high-impact organization, we encourage you to apply! 

Key Responsibilities

Salesforce Administration & Maintenance 

1. Create and maintain user setup, roles, profiles, permissions, and security settings 
2. Maintain system integrity and performance, collaborate with our Sales Operations team to ensure data accuracy 
3. Perform regular audits, backups, and updates to ensure system efficiency 

Process Optimization & Automation 

1. Develop and optimize Salesforce workflows, validation rules, and automation 
2. Support sales, marketing, and customer success teams by improving lead routing, opportunity management, and reporting capabilities 
3. Identify and implement process improvements to enhance efficiency and data quality 

Data Management & Reporting 

1. Ensure data cleanliness and integrity through deduplication, enrichment, and validation processes 
2. Create and maintain reports, dashboards, and key performance indicators (KPIs) for various business units 
3. Assist in data migrations, integrations, and updates 

User Support & Training 

1. Serve as a key point of contact for Salesforce-related issues and troubleshooting 
2. Develop training and documentation for end-users to enhance system adoption and proficiency 
3. Collaborate with stakeholders to gather requirements and implement solutions that align with business needs 

Cross-Functional Collaboration 

1. Work closely with the Lead Systems Analyst, RevOps, SalesOps, IT, Marketing, Product and Finance teams to ensure Salesforce aligns with company goals 
2. Assist with Salesforce integrations with third-party applications 
3. Participate in the development and execution of Salesforce roadmap initiatives 

Qualifications

Experience & Technical Skills 

1. 2+ years of experience as a Salesforce Administrator in a fast-paced environment 
2. Salesforce Administrator Certification (ADM-201) required; additional certifications (Advanced Admin, Platform App Builder) are a plus 
3. Hands-on experience with Salesforce configuration, including Flows, Process Builder, custom objects, and permission sets 
4. Strong data management skills, including proficiency with Data Loader and data import/export tools 
5. Basic understanding of Apex, Lightning components, and third-party integrations is a plus 

Soft Skills & Attributes 

1. Strong analytical and problem-solving skills with attention to detail 
2. Ability to work independently and in a team-oriented environment 
3. Excellent verbal and written communication skills to interact with technical and non-technical stakeholders 
4. Highly organized with the ability to manage multiple projects and priorities effectively