Salesforce Administrator
at Scaled Agile Inc

Company Description

Scaled Agile, Inc., (SAI) helps enterprises thrive in a world of change with SAFe, the most trusted system for learning and practicing agile ways of working. Together, SAFe Studio and SAFe’s proven framework provide everything individuals and teams need to link evolving strategy and execution. SAFe works by building a culture of resiliency that engages employees and focuses on customers so organizations can work with agility. Backed by a global network of partners and community of professionals, SAFe promotes collaboration so today’s leaders can build a better future.

Based in Boulder, Colorado, SAI is a member of the Pledge 1% corporate philanthropy movement. Through this program, SAI contributes to the local community and seeks to inspire and encourage other companies to the same purpose.

Job Description

Overview of Position

As a Salesforce Administrator at Scaled Agile, you will be a key member of a high-performing, Agile engineering team responsible for managing and enhancing our established Salesforce ecosystem. This includes the customer-facing SAFe Community built on Salesforce Experience Cloud, as well as core Salesforce services (Service Cloud, Sales Cloud, and Customer Community) and related Einstein AI features. Your responsibilities will focus on user management, system enhancements, data integrity, and security. You will provide user support, develop automated business processes, collaborate with teams for process improvement, and maintain documentation. Strong technical expertise in Salesforce administration and a proactive approach to optimizing business processes are essential.

What you’ll be doing:

1. Configure and manage core Salesforce functionality (custom objects, advanced workflows, etc.), to align with business requirements and best practices.
2. Maintain and improve business process best practices within a robust Salesforce environment.
3. Apply sound data governance principles to ensure high data quality and implement scalable information architectures.
4. Develop and maintain reports, dashboards, and workflows to support business processes and decision-making.
5. Maintain security best practices by managing user access, monitoring login and activity logs, deactivating users as needed, and auditing field/profile access and permissions.
6. Perform data cleanup and manipulation using Data Loader or third-party applications.
7. Manage Salesforce users, profiles, roles, permissions, and security settings to ensure proper access and data integrity.
8. Provide timely support for Salesforce-related inquiries and troubleshoot issues to maintain high user satisfaction.
9. Provide technical support to application users and track issues through resolution.
10. Stay up-to-date with Salesforce configurations, system capabilities, and release updates, assessing their impact on business operations.
11. Reduce technical debt by optimizing workflows, triggers, alerts, automated emails, validation rules, objects, and user permissions.
12. Support onboarding activities for new and existing employees, ensuring proper Salesforce training and adoption.
13. Evaluate and drive the adoption of new technologies, processes, and procedures that enhance Salesforce efficiency.
14. Support ongoing implementation and integration of Salesforce apps across different functions.
15. Document system configurations, processes, and procedures for future reference and training purposes.
16. Assist with special assignments and strategic initiatives as needed.

Qualifications

A successful candidate will have:

1. 2+ years of Salesforce experience, including configuration and support of Sales Cloud, Service Cloud, and Salesforce Customer Community.
2. Strong understanding of Salesforce administration, including user management, security settings, and data management.
3. Hands-on experience with Salesforce Lightning.
4. Expertise in Salesforce reports and dashboards for data-driven decision-making.
5. Experience with creating and maintaining automated business processes using Salesforce Flow or similar tools.
6. Knowledge of workflow automation tools such as Process Builder and Flow.
7. Experience training and onboarding new Salesforce users.
8. Strong ability to collaborate with stakeholders to implement new features via configuration, development, or technology evaluations.
9. Strong communication skills, with the ability to document processes clearly and collaborate effectively with cross-functional teams.
10. Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
11. Self-motivated team player with excellent organizational skills.
12. Understanding of Agile principles and practices, with a strong desire to work in a fully Agile team.

Nice to Have:

1. Salesforce Administrator Certification 
2. Advanced Administrator Certification
3. SAFe Agilist Certification
4. Experience with Salesforce development tools and techniques is a plus.
5. Experience with applications and tools that integrate with or interact with Salesforce, such as Marketo, Tableau, Qualtrics, and Conga.

Additional Information

Culture Index Survey: As part of our recruitment process, we are utilizing Culture Index. To proceed with your application, please click on the link provided to fill out the survey: https://go.cultureindex.com/s/5Gl1qSthKY

Where you’ll be working: We proudly support a collaborative remote environment for our globally distributed teammates, while also using our Boulder office as a resource. #LI-Remote

Compensation: 

Scaled Agile is committed to fair and equitable compensation practices. The target salary range for this role is $65,000- $90,000. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, and certifications.

All your information will be kept confidential according to EEO guidelines.

SAI is committed to providing opportunities for professional growth. This position is also posted internally. 

Employees of Scaled Agile are also compensated with a competitive benefits package including medical, dental, vision, optional insurance products including identity protection and pet insurance, 401K with a match, flexible paid time off, and company paid sabbatical after six years of service, bonus plan, and equity options.

Wondering if you should apply?

As a company that helps organizations embrace and turn change into opportunity, we’re looking for teammates with diverse experiences who thrive on applying their knowledge in new ways. You don’t need to meet every listed qualification to apply. If you’re motivated by an iterative approach to growth, learning, collaboration, and relentless improvement, we want to hear from you.

Work Differently. Build the Future.