Aftermarket Salesforce Administrator
at ProMach

Serpa Packaging Solutions is looking for an Aftermarket Salesforce Administrator to join our growing organization! This key role will focus on ensuring the timely and effective resolution of customer cases related to Serpa supplied equipment. As an Aftermarket Salesforce Administrator, you will use Salesforce to track, manage, and drive the progression of open cases, ensuring customers are regularly updated and that solutions are delivered in a timely manner. This individual will collaborate with internal teams across departments to resolve issues, address customer concerns, and ultimately drive customer satisfaction.

Great work culture, working environment, career growth opportunities!

If this sounds like you, we want to connect! 

Requirements:

1. Manage and monitor all open customer cases in Salesforce, ensuring they are progressing towards resolution in a timely manner.
2. Provide clear and regular communication to customers regarding the status of their cases.
3. Work closely with internal departments to gather information, escalate issues when necessary, and facilitate the delivery of solutions to customers.
4. Identity any roadblocks or delay in case resolution and escalate issues as appropriate to ensure swift resolution.
5. Utilizes Salesforce CRM to log all customer interactions, case notes, and updates to ensure case information is accurate and up to date.
6. Take ownership of the customer experience to ensure all cases are resolved to the customers satisfaction 

Desired Requirements:

1. Proven experience in customer support, case management, or a related role.
2. Proficiency in using Salesforce CRM to manage and track customer cases.
3. Strong communication skills, both written and verbal, with the ability to engage with customers and internal teams effectively.
4. Ability to prioritize and manage multiple cases simultaneously, while maintaining attention to detail.
5. Ability to work independently and take initiative in driving case resolution.

What’s in it for you?

There’s no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. 

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. The education and experience you bring to a role with us matters. Placement within our salary range is determined based upon years of directly relatable experience for your position. These components, along with local and national compensation survey data, contribute to deciding a candidate’s potential starting rate of pay.  

Total compensation includes your pay, potential short-term incentive opportunities, comprehensive medical/dental/vision programs, as well as life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment! 

Base Salary Range: $20.00 - $25.00 

Serpa has a track record of 38 years of strong economy proof Industries. We are known for our high quality and customized end-of-the-line machinery. 

Packaging Industries Markets:

1. Pharmaceuticals
2. Food & Beverage
3. Household
4. Tobacco
5. Pet Food
6. Dairy

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

#SERPA