Salesforce Developer (Service Cloud)
at ROLLER

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 190+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

About the Role

As our Salesforce Developer, you’ll leverage your deep knowledge of Salesforce Service Cloud to design and implement tailored solutions that enhance our customer service operations. From optimizing workflows to integrating cutting-edge features, you’ll play a key role in empowering our teams to deliver fast, personalized, and seamless support experiences. You’ll collaborate with stakeholders across the business to understand their needs and translate them into scalable, innovative solutions that improve both customer and employee satisfaction.

What You'll Do

1. Develop and customize Salesforce Service Cloud solutions with a focus on digital engagement capabilities, including phone systems (Amazon Connect), chatbots, SMS, email, and community-based support systems.
2. Design and implement scalable solutions for customer portals, partner portals, and self-service functionalities, ensuring a seamless user experience.
3. Leverage tools like case deflection, omnichannel support, and knowledge articles to enhance support workflows and reduce case volume.
4. Work on projects of varying scope, from quick enhancements to large-scale initiatives, to meet evolving business needs.
5. Collaborate with cross-functional teams to gather requirements, troubleshoot challenges, and deliver tailored solutions.
6. Stay informed about the latest Salesforce updates and best practices, incorporating them into the platform to optimize performance and capabilities.
7. Integrate Salesforce with external tools and APIs, ensuring data consistency across engagement channels.
8. Provide training, documentation, and support to internal teams to maximize adoption and effectiveness of the implemented solutions.

About You

1. You have 5+ years of experience as a Salesforce Developer with specific expertise in Service Cloud and digital engagement.
2. Hands on experience with key Service Cloud features like customer portals, partner portals, omnichannel support, knowledge articles, case deflection and self-service tools.
3. Strong proficiency in Apex, Visualforce, Lightning Web Components (LWC) and Salesforce APIs.
4. Expertise in digital engagement including working with multiple engagement channels, including chatbots, SMS, email and community-based support systems.
5. Proven ability to integrate Salesforce with third-party tools and APIs.
6. Strong communication skills enable you to articulate complex technical concepts to non-technical stakeholders and collaborate effectively with cross-functional teams.
7. You love problem-solving and demonstrating your ability to troubleshoot issues, identify root causes, and implement timely solutions.
8. Multitasking comes naturally to you, allowing you to manage multiple projects and support requests simultaneously while maintaining a high level of quality.
9. Your project management skills ensure that initiatives are completed on time with a keen attention to detail.

Perks!

1. You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
2. 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)
3. Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
4. Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
5. 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
6. Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
7. Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect

1. Initial call with our Talent Acquisition Manager
2. You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
3. Interview with the Senior Director of GTM System Architecture
4. You'll get to meet with our Senior Director of GTM System Architecture to learn more about the role & ROLLER whilst also talking through your experience in more detail.
5. Loop Interviews
6. This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
7. Offer
8. If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!