Salesforce Developer
at Canine Companions for Independence

About the Position

The Salesforce Developer is an essential member of the Technology Department and is responsible for continually enhancing the organization’s Salesforce instance based on user feedback. This position will be expected to deliver optimizations, build integrations, and manage development lifecycles from requirements gathering to testing to roll-out. This position provides end-user troubleshooting support and also owns large-scale projects, seamlessly managing deadlines and urgent tasks. This position should be willing to take initiative and collaborate with staff in accordance with the organization’s core values: Teamwork, Compassionate Service, Integrity, Community, Excellence, and Innovation. 

A typical day as the contracted Salesforce Developer may include:

1. Maintain and optimize Salesforce Nonprofit Success Pack instance for new and existing app integrations, including custom apps, Pardot, Experience Cloud, SproutSocial, DocGen, FormAssembly, QGiv, VolunteerHub, Sage
2. Build advanced integrations using Salesforce APIs to communicate with other systems used in the organization while prioritizing data security, scalable flows, and data hygiene
3. Develop Apex (classes and triggers), Visualforce (based on specific requirements) and custom User Interfaces (Lightning pages, Lightning Web Components)
4. Implement and adhere to Salesforce best practices when creating custom code, including auditing and improving existing code
5. Interview end-users to identify operational needs, validate technical requirements, and produce innovative solutions that drive the organization forward
6. Respond to end-user issues, working directly with users to troubleshoot root cause, achieve resolution within Service Level Agreements, and uphold department’s quality of service
7. Establish and maintain user-friendly support documents, continuously improving materials so they are up to date and adapted to user feedback
8. Administer staff training on new processes and features, ensuring end-user adoption
9. Work with Salesforce Administrator to manage release cycles, deploy code, and mitigate risk factors (i.e. security, scalability, limits)
10. Be accountable not only for direct responsibilities outlined in this job description but tasks required to serve stakeholders with whom this position interacts
11. Serve as emergency backup for Salesforce Administrator
12. Ensure actions and communications follow core values

EXPECTATIONS:

1. Must Haves:
2. Certification required:
3. Salesforce Platform Developer I
4. Experience working in Salesforce Developer capacity
5. Experience developing page layouts, custom fields and objects, and process automations
6. Experience producing clear and concise documentation, whether it be complex technical specifications or short-form user training guides
7. Outstanding time and work management skills. A self-starter who can adapt to changing priorities, is able to assess capacity and bandwidth, and holds themselves accountable to deadlines
8. Excellent verbal and written communication skills. This position will interact with staff, vendors, and other contacts via multiple channels: email, phone, video call, and in-person.
9. Strong interpersonal skills, collaborative work spirit, and positive can-do attitude
10. Commitment to delivering high-quality work products while managing multiple tasks at once and never compromising attention to detail
11. Willingness to cross-train with Technology teammates to uphold seamless customer service
12. Active in the Salesforce Community
13. Bachelor’s degree in an applicable or related field (Information Systems, Information Technology, Computer Science, Data Science), or a combination of education/experience
14. Nice to Haves:
15. At least three to five years of Salesforce Developer experience
16. Salesforce NPSP and Experience Cloud
17. Salesforce Lightning Design System and Salesforce development lifecycle
18. Salesforce QA Testing
19. Apex, Lightning Web Components, Visualforce, and Java
20. Third-party API integrations
21. Database management and querying
22. Certifications a plus:
23. Salesforce Platform Developer II
24. Salesforce Platform App Builder
25. Salesforce Administrator
26. Salesforce Advanced Administrator
27. Competency in other languages / tools desirable (XML, Flex, .NET, SQL, C++, SOAP-based web services, HTML, CSS, Javascript)

SCHEDULE: 

Full-Time 

PAY:

Santa Rosa, CA/Oceanside, CA/Medford, NY: $95,000 - $119,000 per year

Orlando, FL/New Albany, OH/Irving, TX: $95,000 - $105,000 per year

The base salary range above represents the low and high of the range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of total compensation package for employees.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Pursuant to local Fair Chance Ordinances, we will consider for employment qualified applicants with arrest and conviction records.