Senior Salesforce Administrator

Application Deadline: 21 June 2025

Department: CRCNA

Employment Type: Full Time

Location: Grand Rapids, MI or Burlington, ON Hybrid

Description

PURPOSE

The Senior Salesforce Administrator will play a critical leadership role within the IT department, overseeing the strategic development, implementation, and maintenance of our Salesforce platform and related integrations. This position will lead a team of Salesforce Administrators, acting as a key trainer for both the team and organization. Overall, this role will ensure the effective utilization of Salesforce to support the mission and operational needs of the CRCNA. 

This position offers a flexible work schedule, attractive benefits package (including retirement fund contribution) and three weeks vacation.

The CRCNA exhibits love for the diversity of the human family. As such we welcome & encourage all regardless of race, ethnicity, ability and culture to apply. Should you require any accommodation throughout the recruitment process please do not hesitate contacting our Human Resources Department.

KEY RESPONSIBILITIES:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

1. Lead, mentor, and evaluate performance for a team of Salesforce Administrators, fostering a collaborative and high-performing environment.
2. Contribute to the professional development of team members through coaching, training, and identifying growth opportunities.
3. Serve as the subject matter expert for the CRCNA’s Salesforce platform, providing strategic guidance and technical expertise.
4. Develop and maintain custom Apex code, triggers, classes, and components as needed.
5. Manage user roles, profiles, permissions, and security settings to ensure data integrity and compliance.
6. Develop and implement data quality standards and procedures.
7. Design and maintain complex automation and integration workflows to streamline business processes.
8. Troubleshoot integration issues and work with relevant teams to ensure seamless data flow.
9. Manage the organization’s Salesforce backup and recovery strategy.
10. Ensure data privacy and security per organizational policies and relevant regulations.
11. Design, configure, and implement Salesforce solutions to meet evolving business requirements.
12. Collaborate with various departments to understand their data and reporting needs, translating them into effective Salesforce solutions.
13. Lead Salesforce-related projects from initiation to completion.
14. Prioritize and manage a backlog of Salesforce enhancements and support requests.
15. Create and maintain comprehensive documentation of Salesforce configurations, processes, and integrations.
16. Develop and deliver engaging and effective training materials and sessions for Salesforce users across the organization, catering to various technical skill levels.
17. Interact with Salesforce and other relevant vendors as needed.
18. Stay current with Salesforce releases, features, and best practices, and make recommendations for platform enhancements.
19. Other duties as assigned by the Information Technology Director.

SUPERVISORY RESPONSIBILITIES

Salesforce Administrators

SKILLS, KNOWLEDGE & EXPERTISE:

QUALIFICATIONS:

Ability to support the mission, vision, and values of the CRCNA.

1. Extensive experience with Salesforce Flows, including complex automation and orchestration.
2. Strong proficiency in Apex code, including triggers, classes, and SOQL/SOSL.
3. Proven experience with integration tools, preferably Make.com.
4. Demonstrated experience leading and mentoring a team of technical professionals.
5. Excellent training skills with the ability to explain technical concepts clearly and patiently.
6. Excellent analytical, problem-solving, and troubleshooting skills.
7. Strong communication, interpersonal, and presentation skills.
8. Ability to work independently and collaboratively in a fast-paced environment.

EDUCATION AND EXPERIENCE

1. Bachelor’s degree in Computer Science, Information Technology, or a related field required. 
2. Salesforce Administrator certification required. 
3. Significant experience as a Salesforce Administrator is required. 
4. Experience working with nonprofit organizations is preferred. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Full-time Benefits

Benefits may be pro-rated based on # of hours worked per week:

1. Work-Life Balance
2. Full-Time Flexible Work Arrangements 
3. Generous Vacation and Holiday Time
4. Competitive benefits and retirement plan
5. Professional Development Opportunities
6. Contributing to an organization that is making an impact in the world