Salesforce Marketing Cloud Specialist (Nonprofit)
at MissionWired

At MissionWired, we help our partners create revolutionary fundraising strategies that advance their mission, change our country, and have a positive impact on the world. 

MissionWired is the only wholly integrated direct marketing agency for nonprofits and Democratic organizations. We help our partners tell big, ambitious stories that invite their supporters into communities to raise mission-changing revenue. Our results are unrivaled, having converted more than $4.5 billion in donations to the world’s most trusted philanthropies and groundbreaking campaigns. We do it over email and SMS, in the mail, across social media, everywhere. We don’t think in terms of channels; we’re single-minded in pursuit of your success.

We’re innovative, progress-obsessed, do-gooders who care deeply about social change and continuing to push the limits on what we can accomplish together. We’ve brought strategies to life for nonprofit organizations working around the world, including Sandy Hook Promise, Human Rights Watch, The Humane Society of the U.S., Save the Children, and Friends of the Earth. Over the years, we have worked with various progressive political organizations and believe that each election cycle is an opportunity for us to support organizations across the country and elect Democrats to legislative bodies up and down the ballot.

We’re an equal-opportunity employer and take seriously our commitment to equality and equity. Our efforts to be inclusive and create opportunity don’t end when someone joins us – they begin. 

We’ve set our sights on changing the world through our work and with our clients, and representation is at the foundation of what we do. We know that diversity of thought and background makes us stronger. That’s why we’re committed to building and maintaining a diverse community.

Every new team member broadens our perspective and allows us to think bigger. We’ll be at our best when people from underrepresented communities and people with a range of perspectives and lived experiences want to come, stay, and push the boundaries of what’s possible.

Overview: We are looking for a Nonprofit Salesforce Marketing Cloud Email Specialist ready to throw their digital skills behind electing Democrats, combating climate change, and other world-changing initiatives. You’ll be adding working closely with our digital production and accounts teams in helping build and improve our clients use of the Salesforce Marketing Cloud platform – playing a crucial role in online advocacy, fundraising, social media, and list growth strategy. (And you’ll be doing it for some of the biggest names in the progressive movement!) Join us, let’s go!

You will be responsible for:

1. Joining each and every one of your colleagues in creating an inclusive workspace; 
2. Designing and architecting scalable, efficient, and high-performing solutions on the Salesforce Marketing Cloud platform with a heavy emphasis on Email production, SMS production in Mobile Connect, automations and supporter journeys through Journey Builder, and data object management;
3. Providing expertise and guidance on best practices for Salesforce Marketing Cloud configuration, customization, and development;
4. Identifying and mitigating technical risks and issues throughout the production lifecycle for email, SMS, and other outbound communication streams;
5. Training and development of the digital production team on Salesforce Marketing Cloud best practices;
6. Collaborating with stakeholders to understand needs and requirements;
7. Working closely with members of the team to ensure timely and accurate delivery of projects; 
8. Tracking the stage of tech projects and status of completion, in an easily accessible format for leadership; and
9. Supporting a team that is building digital user journeys that raise awareness and bring about change for pressing social, environmental, and political issues. 

Must-have qualifications

1. 2-4 years of demonstrable experience working in Salesforce Marketing Cloud, with at least 2 years with a strong understanding of its platform and capabilities, specifically in regards to Email production, SMS production in Mobile Connect, automations and supporter journeys through Journey Builder, and data object management;
2. Participation and involvement in any CRM system adoption or migration projects, specifically in regards to Email and/or SMS production;
3. Strong knowledge of Salesforce data model and database concepts;
4. Strong interpersonal communication skills to build trust and rapport for effective collaboration; and
5. Experience working with Excel or other spreadsheet or data-processing software.

Nice-to-have qualifications

1. Salesforce certifications, such as Salesforce Certified Marketing Cloud Email Specialist, Salesforce Certified Marketing Cloud Engagement Administrator, or similar is highly preferred;
2. Experience working with medium- to large-scale nonprofit organizations highly preferred;
3. Demonstrated proficiency in subject matter expertise and technical systems – including CRMs Luminate Online, Engaging Networks, Bonterra, among others;
4. Working knowledge of JIRA or other task-management systems;
5. Experience in email production; and
6. Knowledge of nonprofit fundraising.

Salary range for this role is $73,000 to $81,000 per year, depending on experience.

This position is included in a union-represented collective bargaining unit, and specific employment terms and conditions are subject to collective bargaining.

Upon hire, the official title for this position will be Senior Production Strategist, SFMC.

Location

We are currently working remotely with no return to office date. Applicants may reside in the following states: AZ, CA, CO, CT, DC, FL, GA, IL, IN, LA, MA, MD, MN, MO, NC, NH, NJ, NM, NY, OR, PA, SC, TX, VA, and WI. Due to FL legislation, MissionWired is required to participate in e-verify.

Benefits

100% employer-paid premiums for platinum-level medical plan on a national health care network

100% employer-paid life insurance and short term disability

50% employer-paid vision and dental insurance

401(k) with 3% employer contribution

17 vacation days in addition to 12 paid holidays, sick days, bereavement leave, and a volunteer day off.

Paid parental leave at 100% of your salary

Financial support for reproductive and transgender care

Flexible telecommute and remote work policies

Company issued Mac products for home offices

Cell phone service reimbursement, meal and ride-share reimbursement, and other perks available

*Supporting your team on some nights and weekends as we approach high-volume times such as elections may be required.

If you feel you can do the job and are excited about this opportunity but are not sure if you meet all the qualifications, consider applying anyway. We’d love to hear from you!