Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Professional Services (ProServ) Strategy & Operations team drives business changes related to tooling, processes, and policies. We facilitate incremental improvements in productivity to help ProServ deliver solutions and enhance Stripe's revenue. Our global team spans the Americas, Europe, and Asia Pacific, composed of business partners working directly with ProServ and technical resources managing tools, data, analytics, and operational activities. Your efforts will have a significant impact on supporting a rapidly scaling sales organization while ensuring that customers—from global enterprises to ambitious startups—can efficiently adopt and integrate Stripe's capabilities.

What you’ll do

As a Salesforce Administrator in the ProServ Strategy & Operations team, you will design and build configurable capabilities, APIs, and tools. You will be the main person responsible for our new project management system (Certinia) built on Salesforce and partner with the Seller Systems team. Once established, you will be responsible for the day-to-day management and optimization of our Certinia environment. You’ll work closely with business stakeholders to gather requirements and translate them into scalable solutions, ensuring the platform supports our teams effectively. Your role will include managing users, permissions, and security, maintaining data integrity, and designing dashboards, reports, and automations that provide meaningful insights. You’ll serve as the go-to resource for end-user support and training, helping drive adoption and efficiency across the organization. This is a unique opportunity to rebuild/replace our core platform, driving significant efficiencies and playing a key role in our success over the coming years as we scale.

Responsibilities

1. Manage and configure Certinia/SFDC, including user setup, profiles, roles, permissions, and security settings
2. Maintain data integrity with regular audits, deduplication, imports/exports, and validation rules
3. Support and train end-users, troubleshoot issues, and serve as the primary point of contact for Certinia/SFDC related questions
4. Build and manage objects, fields, page layouts, record types, flows, approval processes, and dashboards/reports
5. Collaborate with business stakeholders to gather requirements and implement scalable solutions by designing holistically, with a focus on flexibility and maintainability
6. Work with engineers across the company to build new features that scale globally to all our Sellers.
7. Maintain a collaborative environment, engaging in discussions and decision-making processes with stakeholders within various domains at Stripe.
8. Unlock the value of Stripe’s data to improve ProServ processes

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

1. 5+ years of Salesforce development experience
2. Salesforce Advanced Administrator (ADM-211) certification
3. Experience with SOQL/SOSL and Apex
4. Sales and Service Cloud Consultant certification
5. Experience with Atlassian tools including Jira and Confluence, Twilio APIs or Twilio Flex, and other CRMs and customer support tools such as Front App, Zendesk, Intercom, Khoros, etc.
6. Experience with data migration, integrating Salesforce with other platforms/services
7. In-depth understanding of the capabilities and constraints of the Salesforce CRM application architecture
8. Experience with software development in APEX or other programming languages, especially Ruby and Javascript (React, Typescript)
9. Experience with data analytics and reporting (SQL, dashboards), and using or configuring monitoring tools such as Prometheus or Grafana
10. The skills to build holistically – from specs and documentation to implementation, testing, deployment, and measuring impact
11. You are capable of working in ambiguous fast-moving environments and have a curiosity to learn the domain to a deep level
12. Enjoy being a generalist working on both the frontend, backend, and anything it takes to solve problems and delight users both internally and externally

Preferred qualifications

1. Salesforce Platform Developer certification
2. Experience working in high-growth teams similar to Stripe
3. Experience with Professional Services
4. Experience in the Payments industry

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual salary range for this role in the primary location is CA$104,500 - CA$156,700. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

1. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.