Revenue Operations Analyst

The Revenue Operations Analyst (“Analyst”) is a key contributor to the planning, design, and maintenance of reports, dashboards, and business systems that drive efficient processes and data-informed decisions across the Go-To-Market (GTM) organization. Reporting to the Director of Revenue Operations, this role partners closely with GTM leaders and cross-functional teams to provide clear, accurate insights that support both strategic priorities and day-to-day operational needs.

With a solid understanding of SaaS metrics and business models, the Analyst identifies gaps and opportunities in processes, reporting, and systems. They translate complex data into clear visualizations and actionable recommendations, ensuring decision-makers have the information they need to improve efficiency, forecast accurately, and accelerate growth.

Success in this role requires a mix of analytical skills, technical proficiency, and collaborative problem-solving. The Analyst thrives in a dynamic, deadline-driven environment, working both independently and as part of a team to deliver scalable solutions that support revenue goals and operational excellence.

Key Responsibilities:

1. Design, automate, and optimize Power BI data pipelines and KPI dashboards to deliver actionable insights across the customer lifecycle - focusing on metrics such as ARR, net and gross retention, churn, growth, campaign performance and customer health in support of data-driven decision-making and operational excellence
2. Consolidate and analyze data from Salesforce and billing system, product usage, customer success and other platforms to identify growth opportunities, surface risks, and inform strategic initiatives that enhance customer acquisition, retention, and expansion within a recurring revenue model.
3. Design scalable workflows and automations within the Salesforce platform, leveraging tools such as Agentforce AI and Einstein Analytics to enhance team productivity and streamline customer interactions
4. Key contributor to the functional requirements of core GTM systems – including Salesforce, Gainsight, Clari, and PowerBI data models. Experience in creating actionable and comprehensive business requirement documentation
5. Contribute to a customer-focused environment, including scheduled and ad-hoc requests, that encourage information sharing, team-based resolution activity, and an absolute focus on improving customer experience

What You Need:

1. B.A./B.Sc./B.E./BBA/Technical or Business Diploma in a related field
2. Comprehensive proficiency in PowerBI: Sourcing, merging and shaping data, DAX calculations, visualizations and dashboards
3. Strong ability to write queries in Snowflake and Microsoft SQL Server.
4. 5+ years of hands-on data analysis experience, and relevant work experience in data analysis or business analysis-type role.
5. Proficient with Excel, including cleaning and merging data, formulas, pivots, charts, etc.
6. Strong data discovery, problem solving and decision-making skills.
7. Familiarity with SaaS industry best practices and common KPIs.
8. Experience with common Salesforce objects, including cases, opps, contacts, etc.
9. Experience with Salesforce Agentforce & Einstein Analytics.
10. Experience working with multiple stakeholders in problem-solving environment
11. Effective verbal and written communication skills essential
12. Excellent time management and organizational skills
13. Ability to handle difficult or sensitive situations with diplomacy and tact
14. Strong work ethic and resourcefulness

Preferred Skills

1. Business Analysis Certification or MIS Concentration
2. Previous experience in GTM / Revenue Operations role (Sales Operations, Renewals, Pro Serv, Support, Customer Success)
3. Experience with ETL tools like Matillion
4. Technical Salesforce background
5. Gainsight and Salesforce administration
6. Familiarity within cyber security
7. Microsoft Certified: Power BI Data Analyst Associate

The base pay range for this position is from $80,000-95,000 annually; the base pay offered is determined by the market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our annual bonus program. 

Why Work For Us:

You’re resilient and passionate about securing the Work from Anywhere era. So are we.     

We’re in search of the best and the brightest – everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers – we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.   

Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Boulder - CO, Ankeny – IA, Reading - UK and Ho Chi Minh City – Vietnam, Absolute Security accelerates customers’ shift to work-from-anywhere through the industry’s first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces. 

Our vision is to be the world’s most trusted security company – and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 recognized Absolute as a Leader in the Winter 2022 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website at www.absolute.com or visit our YouTube channel 

Absolute Security Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at dl-hr@absolute.com