Salesforce Administrator
at NY StateWide Senior Action Council

About us: New York StateWide Senior Action Council (StateWide) is a grassroots non-profit, advocacy organization who works with community members, legislators, and local, state, and federal partners to fight for the dignity, security, and health justice of older New Yorkers.

For more information visit nysenior.org

Position Overview: We are seeking an experienced and detail-oriented Salesforce Administrator to manage and optimize our Salesforce instance supporting approximately 15 users. The ideal candidate will have experience working in the non-profit sector and be skilled in data management, user support, and system integrations. This role will also oversee some of the organization’s broader technology ecosystem such as the GSuite and Paubox. This role is remote, with occasional travel to regional offices and organizational events as needed.

Employment Type: Full-time

Start Date: ASAP

Key Responsibilities:

1. Serve as primary administrator for Salesforce, managing users, profiles, roles, and permissions.
2. ​​Provide program operations support such as setting up Campaigns, importing data files, assigning program participants to cohorts, and creating and managing reports and dashboards. 
3. Oversee and maintain integrations with FormAssembly, Stripe, and other applications. 
4. Manage API integrations with external tools and ensure smooth system performance.
5. Provide user support and develop training materials for end-users.
6. Ensure compliance with HIPAA and other data privacy regulations, given the sensitive nature of some data
7. Manage other organizational technology platforms including Paubox Email Suite and related tools.
8. Collaborate with leadership to identify opportunities for automation and improved efficiency.
9. Monitor Salesforce releases and implement relevant updates or enhancements

Qualifications: 

1. Salesforce Administration Certification (ADM-201) required, preference given to candidates with Advanced Administrator (ADM-211) or Platform App Builder certification. 
2. Minimum 3 years of experience administering Salesforce (preferably with NPSP)
3. Experience with FormAssembly, Stripe, and API integrations required
4. Strong understanding of data security, HIPAA, and confidentiality requirements 
5. Familiarity with Paubox or similar secure email systems preferred 
6. Excellent written and verbal communication skills; ability to translate complex technical concepts to non-technical users. 
7. Experience training and supporting small teams of users.
8. Mission driven, self motivated, and experience in the non profit sector and/or with older adults. 
9. Knowledge of public health or community health topics preferred

Benefits:

1. Remote position with occasional travel to office
2. 100% employer-paid health and dental insurance premiums
3. Paid time off and 12 Holidays a year