Salesforce Administrator (Infrastructure Specialist 3)
at Ohio Department of Job and Family Services

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

1. Cash and Food Assistance
2. Employment Services and Workforce Development
3. Unemployment Insurance
4. Adult Protective Services
5. Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

1. We will be a leader in customer satisfaction.
2. We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
3. We get better at what we do every day.

Job Description

Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You’ll Do

As a Salesforce Administrator, you will be assisting our team with maintenance and administration of our Salesforce system as well as gathering of business requirements for system changes. You will be responsible for business process documentation, project planning, and implementation. In this position you will interact with various teams to continuously enhance our Salesforce system. You will be required to work directly with users to collect system specifications and then implement those changes or work with our development as needed. You will also be responsible for testing and implementation of Salesforce changes.

Duties include but are not limited to: 

1. Assists in the administration and configuration of the Salesforce platform to meet business needs
2. Performs daily system maintenance
3. Supports testing and deployment of new features and updates
4. Implements approved changes and coordinates with development teams
5. Monitors system performance and usage 
6. Maintains documentation of system configurations and business processes
7. Develops and maintains reports and dashboards to support business operations
8. Monitors and manages exception logs related to system integrations
9. Monitors user activity and provides guidance to individuals or groups requiring additional assistance

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Travel: Occasional travel within the state of Ohio.

PN(s): 20040965

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

1. Medical Coverage
2. Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
3. Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
4. Childbirth, Adoption, and Foster Care leave
5. Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
6. Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

The ideal candidate, at minimum, must have the following: 

1. Associate's program which core is in Computer Science or Information Systems or equivalent work experience. 
2.  

AND 

1. Minimum 4 years combined work experience in any combination of the following: evaluating effectiveness and risk of IT processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 2 years technology related work experience as specified by the agency position description and vacancy/job posting. 

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 35. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $40.59 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year.

The current step progression wages are in the table below.

Supplemental Information

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov

Selection Priority Notice 

Current employees of ODJFS in the OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this position.

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Sponsorship/H-1B information

This position is not eligible for sponsorship.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.