AD STARR Salesforce Admin, Business Analyst
at DICK’S Sporting Goods

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Job Duties & Responsibilities

Salesforce Platform Management & Automation

1. Ownership of multiple Salesforce applications, including data migrations, data quality, systems integrations via MuleSoft, and third-party applications. Own the implementation of third-party tools, serving as the hands-on technician and SME for these tools.
2. Improve business processes by building and optimizing scalable automations using Salesforce Flows (Screen, Autolaunched, scheduled, etc.)
3. Provide clear, detailed field-mapping and process documentation to third-party contractors to support new MuleSoft integrations and enhancements to existing jobs

REPORTING AND ANALYSIS

1. Deliver timely, accurate reporting and insights by analyzing data from both the SQL Server Database, CRM cloud platforms, and other reporting tools.
2. Build and maintain reports and dashboards that surface key business metrics (sales KPIs, order data, commerce analytics, etc.) for stakeholders.

DATABASE MANAGEMENT

1. Act as the subject matter expert for SQL Server Database, including cause-and-affect relationships between all database fields and the front-end system
2. Execute and document all QA/QC/Testing for database functionality
3. Maintain and support all current/future integration projects

PROJECT SUPPORT

1. Responsible for creation and maintenance of accurate project status information that is communicated to the business sponsor(s) on regular scheduled intervals
2. Develop, coordinate and execute user acceptance testing sessions
3. Primary contact for production issues and triaging system issues for solution or vendor support
4. Work with cross-functional teams and IT management to determine priority, resourcing, and issue resolution

FUNTIONAL SPECIFICATION DEVELOPMENT

1. Work with cross-functional teams to determine business requirements for new and/or enhanced system requests
2. Create and own functional specifications for new and/or enhanced system development
3. Hold functional specification review sessions with cross-functional team members (Business sponsors, IT, other)

TRAINING

1. Lead/support the development of the training material for the end user group
2. Participate in facilitation of the hands-on training sessions for end user group

QUALIFICATIONS:

1. Bachelor's Degree in Computer Science, Software Engineering or Information Systems; relevant work experience in lieu of 4-year degree
2. 5-7 years of experience with Salesforce Administration Salesforce Flow, SQL Server Databases, Microsoft Excel Proficiency
3.  Salesforce Data Cloud
4. SQL Server and Queries
5. MuleSoft preferred
6. B2B Commerce preferred
7. APEX Code/Triggers knowledge preferred
8. Understanding of retail & sales relationships
9. Comfortable with information systems
10. Ability to work at a detailed level while maintaining an overall project perspective
11. Working knowledge of OLAP tools

VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

1. Cameras must be on during all virtual interviews.
2. AI tools are not permitted to be used by the candidate during any part of the interview process.
3. Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!