Senior Salesforce Administrator
at Zappi

Description

Zappi is looking for a Senior Salesforce Administrator to serve as first-line support for the smooth use of the Salesforce platform, improve upon business processes, and ultimately make SFDC a place that helps our employees do their jobs better. You will help drive the roadmap and functional requirements of Zappi’s instance of Salesforce, keeping pace with growing needs as our revenue function scales. You will play a key role in partnering with our internal teams to deepen the integration with the other key systems and Salesforce.

You will report to the VP, GTM Systems as part of the wider Revenue Operations organization.

Key Responsibilities

1. All aspects of user management and support including user support tickets, new user setup and deactivation, roles, profiles, and permissions
2. Actively participate and lead projects targeted at improving SFDC processes, data integrity and adoption throughout the organization
3. Collaborate with cross-functional teams to gather requirements, design and implement solutions that meet business needs.
4. Working with Revenue Operations to produce dashboards and reports in SFDC for planning and performance management purposes e.g. forecasting, tracking KPIs, Client Success metrics, lead funnel metrics, etc.
5. Managing the upkeep and maintenance of our system, including: fields, flows, approval processes, page layouts, validation rules, opportunity process/data changes, leads and contacts, user management, and supporting third party application integrations
6. Work with our Salesforce Engineers to manage and maintain the QA and release of connected tools and processes
7. Monitor and analyze user feedback to continuously improve system usability

Skills, Knowledge & Expertise

1. 5+ years of experience in SFDC administration for a fast-growing software business
2. Salesforce Admin Certification, Advanced Salesforce Admin Certification and Sales or Service Cloud Consultant Certification
3. Strong technical proficiency in Salesforce configuration, customization, and administration, with expertise in Lightning Experience, Flows essential
4. Excellent communication skills with the ability to translate complex concepts to stakeholders with varied technical backgrounds
5. Ability to manage workload between user support and project deliverables with consistent attention to detail and quality

Benefits

1. Salary range $105K–$125K per annum. Salaries are benchmarked annually
2. Three company mental health day of rest every year (these are pre-scheduled, so the entire company can take the same days off regularly to reset)
3. Generous PTO - Minimum of 20 days of paid time off per year, plus national holidays. Leave over 30 days requires manager and People team approval
4. Flexible working arrangements, including remote (unless otherwise specified)
5. Thoughtfully designed offices to support both individual work and collaboration without interrupting others
6. Support setting up your home office, if appropriate
7. Wellbeing benefits and access to trained therapists / counsellors
8. Company paid Life, AD&D, Short term & Long term disability
9. Immediate access to Zappi's Health, Dental and Vision Insurance Plan
10. Option to enter Zappi's 401k program after 90 days of employment, matched up to 4%
11. Tailored personal development through training allowances, coaching, mentorship and career frameworks

Why join us? 

We’ve been recognized as one of the hottest martech companies in 2022 by Business Insider and named Best Place to Work by Quirk’s Media for our engaging and inclusive workplace culture. We’re committed to both people and the planet. 

Our belief in inclusion means we’re building an organisation of diverse individuals and helping brands eliminate cultural presumptions in their research. Read our Diversity Manifesto here. 

We are a values and behaviours driven business and believe that Trust, Truth, Ownership, Ambition and Humility describe Zappi employees on our best day. This is how we strive to show up for our customers, for each other and for our communities. 

Earning B Corp certification assures us we’re on the right track and have structures in place to become the business we want to be.

Our commitment to minimise our impact on the environment means being honest with ourselves and transparent with you—about everything from carbon emissions to tree-planting initiatives. We achieved our goal of becoming Net Zero in 2021! 

Zappi Company Culture Highlights

1. Winner of Comparably's Award for Best Company for Women 2022
2. Winner of Comparably's Award for Best Company Work-Life Balance 2022
3. Winner of Comparably's Award for Best Company Compensation 2022
4. Winner of Comparably's Award for Best CEO for Women 2022
5. Winner of Comparably's Award for Best Company for Diversity 2022
6. Winner of Comparably's Award for Best Company Culture 2022
7. Winner of Comparably's Award for Best CEO 2022
8. Winner of Comparably's Award for Best Happiness 2022
9. Winner of Comparably's Award for Best Leadership Teams 2023
10. Winner of Comparably's Award for Best CEOs for Diversity 2023
11. Winner of Comparably's Award for Best Engineering Teams 2023
12. Winner of Comparably's Award for Best Company Outlook 2023
13. Winner of Newsweek’s Top 100 Most Loved Workplaces in the UK 2022 & 2023
14. Recognised by Fast Company’s Best Workplaces for Innovators 2023
15. Winner of Best Marketing Insights Platform in the MarTech Breakthrough Awards 2023 & 2024

Equal Opportunity

Zappi is an equal opportunity employer; our diversity is a major strength. We are committed to providing equal opportunities for all individuals, regardless of their race, gender, sexual orientation, disability, or any other characteristic protected by applicable laws. 

We believe that a diverse and inclusive workforce fosters innovation, creativity, and success. Our hiring decisions are based solely on merit, qualifications, and abilities, ensuring fairness and equity throughout our recruitment process. We welcome applications from all backgrounds and encourage candidates from underrepresented groups to apply. Join our team and contribute to an inclusive environment where everyone's unique perspectives and talents are valued and respected.