Salesforce Administrator
at Expo Home Improvement

Description

We are hiring an experienced Salesforce Administrator with 4+ years of hands-on Salesforce administration experience to support a high-volume sales and contact center environment in the home improvement industry. This is an onsite, senior-level role partnering closely with Sales, Inside Sales, Marketing, and Operations. The ideal candidate is Salesforce-certified, highly collaborative, analytically strong, and thrives in a fast-paced, customer-centric environment.

Key Responsibilities

1. Administer, configure, and maintain Salesforce Sales Cloud and Service Cloud 
2. Manage users, profiles, roles, permissions, and security 
3. Build and optimize Flows, validation rules, and automation
4. Support lead management, speed-to-lead, call tracking, and reporting 
5. Create and maintain reports and dashboards for Sales and Leadership
6. Ensure data integrity and accuracy across leads, contacts, accounts, and projects
7. Partner with Sales, Contact Center, Marketing, and Field Operations teams
8. Provide Salesforce training, documentation, and ongoing user support 
9. Participate in Salesforce releases, testing, and continuous improvement 

About Expo Home Improvement

Expo Home Improvement, a top-rated Texas-based home remodeling company, specializes in high-quality bathroom, kitchen, and window remodels for residential customers since 2006. We are recognized for exceptional craftsmanship, outstanding customer service, and a commitment to enhancing the lives of homeowners. Recognized as a Top Place to Work in the nation, our people-first approach fosters a supportive culture that drives excellence and growth. Beyond transforming homes, we are dedicated to building lasting relationships and making a positive impact in the communities we serve.

Work Environment

1. Onsite professional office setting 
2. Fast-paced, deadline-driven environment
3. Extended computer and data platform usage 
4. Occasional evenings or weekends as needed
5. Handles confidential information
6.  

Requirements

1. 4+ years Salesforce Administrator experience 
2. Salesforce Administrator Certification (ADM 201) 
3. Strong experience with Salesforce configuration, automation, and security 
4. Experience supporting sales-driven, high lead-volume environments 
5. Excellent communication and cross-functional collaboration skills 
6. Ability to work onsite in a fast-paced office environment

Why Join Us

1. Senior-level ownership of Salesforce 
2. High visibility with Sales, Marketing, and Operations leadership 
3. Opportunity to scale Salesforce in a growing organization
4. Impact-driven role supporting revenue and customer experience

Equal Opportunity Employer 

Expo Home Improvement provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability status, or any other characteristic protected by law. 

Americans with Disabilities Act (ADA) 

Expo Home Improvement complies with the ADA and will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations.