Senior Salesforce Administrator
at Northwestern Memorial Healthcare

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The Senior Salesforce Administrator reflects the mission, vision, and values of the organization by ensuring reliable, high-quality support for Salesforce and related applications. This role provides advanced expertise in the configuration, maintenance, optimization, and strategic enhancement of the Salesforce platform and related applications, including Ascend. The Senior Salesforce Administrator serves as a subject-matter expert, leading complex system initiatives, advising on architectural decisions, and ensuring the reliability, scalability, and long-term sustainability of Salesforce solutions.

This position monitors system performance, analyzes complex issues, leads system improvements, and oversees testing and implementation of changes. The Senior Salesforce Administrator collaborates with business and technical stakeholders, mentors junior team members, and contributes significantly to continuous improvement, governance, and best practices within an agile environment.

Northwestern Medicine Information Services drives innovative, high value solutions to transform health care. We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:

1. Leveraging AI, automation, and the rollout of advanced cyber controls that support digital transformation strategies
2. Implementing advanced technologies in clinical and administrative areas
3. Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities:

1. Lead the configuration, optimization, and governance of Salesforce, including advanced Flows, complex automation, custom objects, Lightning features, and integrations.
2. Serve as platform expert for Ascend and Salesforce instances, maintaining custom metadata, settings, and system architecture.
3. Design and implement scalable solutions that support enterprise-level business processes and system growth.
4. Lead testing strategy, execution, and documentation for complex system enhancements and cross-functional initiatives.
5. Troubleshoot and resolve high complexity issues, performing root cause analysis and implementing long term solutions.
6. Partner with business stakeholders to translate strategic objectives into technical requirements and system enhancements.
7. Contribute to and enforce standards for documentation, architecture, governance, and change management.
8. Monitor performance, capacity, and reliability of assigned systems; recommend and implement improvements.
9. Provide advanced administrative support for projects, including planning, design, development, and implementation activities.
10. Mentor and support Salesforce Administrators and Analysts, promoting knowledge sharing and development.
11. Participate in and help lead agile ceremonies, backlog refinement, and continuous delivery efforts.
12. Oversee data quality processes, including data imports, cleansing, validation, and auditing.
13. Collaborate with IS teams to support integrations, security reviews, and compliance initiatives.
14. Provide thought leadership on Salesforce best practices, emerging features, and platform roadmap.
15. Participate in on call rotation

Qualifications

Required:

1. Bachelor’s degree or equivalent years’ experience
2. 5+ years of experience in Salesforce administration or related discipline

Preferred:

1. Salesforce Platform Administrator Certification
2. Advanced Salesforce certification preferred (e.g., Administrator II, Platform App Builder)
3. Experience leading complex Salesforce initiatives in a healthcare or enterprise environment
4. Strong analytical, architectural, and problem-solving skills
5. Expertise with advanced automation (Flows, Apex fundamentals, system integrations)
6. Demonstrated ability to collaborate across cross functional teams
7. Strong organizational and time management skills; ability to manage multiple priorities
8. Excellent written and verbal communication skills
9. Experience working in agile methodology
10. Highly driven, independent, and capable of providing leadership and mentorship

Additional Information

All your information will be kept confidential according to EEO guidelines.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.