Salesforce Admin
at Concentrix

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

* Challenge Conventions

* Deliver outcomes unimagined

* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

#LI-Remote

Job Title: Salesforce Admin 

Job Overview

SF Production Support Specialist –

1. Ideal candidate is a Salesforce Admin who has supported an enterprise SF organization with their case management (tickets requests)
2. 80% of this role will involve user configuration requests
3. Examples: Territory changes, account owner changes, permissions, access, etc.
4. Internal conversations are mostly logged/tracked within the case itself.
5. Average volume is 100-150 tickets each day.
6. Over time, this role will also work on more complex tickets.
7. There is no development in this role. Any action that requires any dev interaction will be elevated and assigned to the appropriate person.
8. Team has specific SLAs with case requests.
9. SLA varies on nature of case, but lots of attention on these SLAs once someone is up to speed.
10. SF Service Desk Experience required
11. Prior experience in a role with similar volume
12. Data Loader Experience Required
13. Sales cloud would be a plus

Salary Range:

The base salary range for this position is $91,457 - $137,186 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The deadline to apply for this position is January 29th  2025.

#LI-Remote

#ConcentrixCatalyst

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.