Salesforce Administrator
at Nitro Software, Inc.

About Us: 

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work: 

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

1. One team, One mission
2. Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
3. Own it
4. We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
5. Accountable to our customers
6. We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
7. Excellence in execution
8. Driven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results.
9. Be bold, fail fast, learn faster
10. We learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role:

We are seeking an experienced Salesforce Admin to join our team in managing and optimizing our Salesforce and CPQ platform within the Nitro organization. 

What you'll be doing:

1. Ability to collaborate with senior leaders to design a long-term Business-Technology roadmap for our Salesforce instance.
2. Establish and enforce governance for implementing Salesforce at Nitro.
3. Proactive system maintenance including Security Reviews, Release Updates, Health checks, and Optimizer.
4. Maintain and continuously improve Lead to Order process enabled with Salesforce, Salesforce CPQ, and any other related sales applications.
5. Implement process improvements and automation to optimize and support how we do business.
6. Create and update Salesforce standard work documentation to assist with maintaining and triaging newly developed applications and integrations.
7. Responsible for Salesforce configuration changes, including (but not limited to): Flow, action templates, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, dashboards, reports, user management, configuring product catalogs, pricing rules, and quote generation processes.
8. Data management to improve Salesforce data quality, implementing rules and automation as needed.

In this role, you will:

1. Partner closely with the Revenue Operations team to gather requirements, prioritize enhancements into sprints, and communicate with partners about releases
2. Build strong working relationships and in-depth knowledge of our internal departments and their processes in order to identify areas of opportunity
3. Design new business processes that will improve operational efficiency across the organization
4. Support a team of remote Sales and Success team members who rely on SFDC daily to manage their customer interactions, territories, pipelines, and deals
5. Answer technical inquiries quickly and clearly every day
6. Support SFDC onboarding/offboarding processes
7. Act as a Salesforce subject matter expert and trusted advisor for all internal users, calling out issues as needed

What we're looking for:

1. Minimum 6+ years of experience in Salesforce & CPQ platform), with a focus on internal systems/business applications
2. Experience managing feature requests for Salesforce and advanced skills building (reports/dashboards)
3. The ability to use advanced automations to solve complex business problems
4. The capacity to grasp and learn complex concepts quickly and independently
5. The ability to prioritize multiple projects simultaneously without sacrificing attention to detail and while consistently meeting aggressive deadlines
6. Enthusiasm around implementing technical solutions that make Nitro employees more efficient

Why Nitro?   

Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts: 

Flex Time Off 

Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments. 

Hybrid Work  

Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Benefits:

Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

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