Salesforce Administrator I
at University of Denver

Job no: 498098

Work type: Staff Full-Time

Location: Denver, CO

Categories: Information Technology

Division: Information Technology

Dedicated to quality, innovation, engagement, integrity, and inclusion, Information Technology/Enterprise Application Services (IT/EAS) maintains the highest standards in providing a wide range of software solutions to units throughout the University. IT/EAS maintains software systems that support the University’s core business as well as develops custom applications in partnership with DU departments to enhance services to our community. Our services range from consultation to implementation to continuous support of software solutions. Services include:

1. Software implementation, support, and development
2. Secure access to institutional information
3. Database development and administration
4. Data interfaces
5. Document Management
6. Workflow solutions
7. Business Process analysis and improvements
8. Consultation with DU departments on software development or purchase
9. Data Warehouse administration, reporting, and data mining
10. Business Intelligence, Advanced Analytics, and Dashboards
11. Application configuration and support
12. Intranet Web and Mobile Development

IT/EAS ensures the current and future software applications are efficient and effective, maintains an appropriate balance between leading-edge activities and core business processes, and provides appropriate information access and data security.

IT/EAS is responsible for all aspects of the Enterprise Resource Planning (ERP) system, Database Management, Data Warehouse administration, Information Analytics (BI), Constituent Relationship Management (CRM) systems such as Student Recruitment CRM; Student Success CRM; and Advancement CRM, Learning Management System (LMS), Document Management, and Workflow.

Position Summary

The Salesforce Administrator reports to the IT/Enterprise Application Services (IT/EAS) department in the Division of Information Technology (IT) and is a member of the Business Analysis team.

The Salesforce Administrator is primarily responsible for the day-to-day delivery, deployment, configuration, and support of the enterprise Salesforce CRM Education Cloud and Salesforce Marketing Cloud platforms. This position will interface with various stakeholders across campus, Salesforce, Salesforce vendor partners, and IT/EAS application developers to maintain and support the Salesforce platforms. This position will also be responsible for responding to production support issues, coordinating system enhancements and upgrades, writing ad-hoc reports, managing cross-functional projects, and providing day-to-day application support for the Salesforce platforms.

Essential Functions

1. Serve as functional subject matter expert and secondary administrator of the enterprise Salesforce CRM and Salesforce Marketing Cloud platforms.
2. Identify, gather, and document business requirements from users and stakeholders.
3. Perform Salesforce configuration changes to satisfy requests from end users for enhancements and fixes.
4. Work with IT/EAS to coordinate the design, testing, and deployment of Salesforce system enhancements, process automations, and integrations between these systems, the enterprise ERP (Ellucian Banner), and other systems.
5. Develop test use cases and perform user acceptance testing for upgrades and enhancements.
6. Track and document changes in functional requirements and write detailed procedures that can be easily understood by users.
7. Provide enterprise-wide Salesforce support. Resolve user support tickets related to Salesforce. Develop recommendations and coordinate issue resolution with IT/EAS and software vendors. Troubleshoot, identify, and track software issues to ensure resolution. Document and communicate problem resolutions.
8. Oversee user and license management including new user setup/deactivation, roles, profiles, and permissions.
9. Perform frequent data quality checks to ensure Salesforce data is accurate.
10. Perform backup of Salesforce configuration and test recovery on a regular basis.
11. Monitor user adoption of Salesforce tools.
12. Analyze and evaluate current business processes, workflows, reports, and tools. Make recommendations for development, improvement, or simplification.
13. Develop appropriate training materials to support end-user training.
14. Research, configure, and schedule standardized reports within the Salesforce platforms.
15. Create ad-hoc reports, data queries, standard reports, and dashboards that can be shared with leadership to support business needs.
16. Responsible for independently leading multiple projects or large complex projects with cross-functional teams.
17. Other duties as assigned.

Knowledge, Skills, and Abilities

1. General understanding of CRM principles
2. Knowledge of Salesforce CRM and Marketing Cloud platforms
3. Knowledge of Salesforce Education Cloud, Marketing Cloud, Experience Cloud, and Service Cloud preferred
4. Knowledge of email marketing and marketing automation concepts
5. Ability to gather detailed business requirements and analyze business processes and data
6. Ability to perform system administration, configuration, testing, and training
7. Ability to explain technical concepts effectively to a variety of stakeholders and non-technical audiences
8. Solid foundational understanding of Microsoft Office products Excel and Word
9. Ability to read, analyze, and interpret general business correspondence, policies, and technical procedures
10. Ability to utilize general mathematical concepts. Ability to apply concepts and analyze relevant data.
11. Ability to prioritize and organize a high volume of work
12. Ability to communicate clearly and concisely, both orally and in writing
13. Attention to detail is critical
14. Work effectively in a team environment
15. Ability to use intuition and apply knowledge from previous experiences
16. Committed to providing excellent customer service and innovative problem-solving
17. Team-oriented
18. Collaborative
19. Engaged, professional, supportive
20. Challenge the status quo to seek the highest levels of performance and service quality

Required Qualifications

1. Bachelor’s Degree or equivalent experience in a Salesforce Administrator position
2. Salesforce Certified Administrator or minimum 1-year experience as a Salesforce Administrator

Preferred Qualifications

1. Degree in business administration, computer information systems, management information systems, or another related field
2. Experience in a higher education working environment

Working Environment

1. Standard office environment.
2. Unexpected interruptions occur often, and stress level is moderate to high.
3. Noise level is quiet to moderate.

Physical Activities

1. Ability to sit in front of a computer for an extended period of time.
2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m.

In accordance with the University’s flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) July 29, 2025.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 11.

Salary Range

The salary range for this position is $70,000 - $75,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

Advertised: July 15, 2025

Applications close: July 29, 2025