Salesforce Administrator
at LEAP

Description

We are seeking a Salesforce Administrator to manage the administrative tasks of our internal Salesforce CRM and integrated systems. In addition to administering and maintaining Salesforce, you will communicate with local teams to learn and understand their requirements. The Salesforce Administrator provide assistance with the best way to utilize our internal systems, both to enhance existing processes and implement new ones, including developing reports and dashboards. You will communicate with our team of global systems administrators located in Australia, who will provide guidance and resources.

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, which is to ‘Help lawyers who help people.’ The market-leading software we develop, and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll be in good company here.

Meet the team

Our Product Team is the proud LEAP ambassador innovating our software to meet our clients' evolving needs and keeping them up to speed. You’ll work on the end-to-end design, development, and delivery of our product roadmap, ensuring every decision is aligned with our strategy and every milestone is met on time and under budget.

Guided by a deep and timely understanding of marketing intelligence, needs and trends, you’ll synthesize stakeholder and customer feedback into our software's ongoing optimization, innovation and evolution. With the support to use your good judgment and set your own goals, you’ll be empowered to make an impact that feels personal and meaningful.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. First line of support for user requests for our internal Salesforce CRM and integrated systems
2. Assisting with building reports, dashboards, page layout changes, field creation and maintaining users' roles, profiles and permissions
3. Work with the global Salesforce team on projects and the further development of Salesforce

REQUIRED QUALIFICATIONS

1. 5+ years of experience as a Salesforce Administrator
2. Salesforce Basic and Advanced Administrator Certification (Advanced Administrator Certification, Advanced Developer or Platform II Certification)
3. Experience in building reporting, formula fields, dashboards, and hands-on with customizations of user setup, profiles, dashboards and reports
4. Experience in implementing Sales Cloud and Service Cloud
5. Experience in Salesforce communities, hands-on with all aspects of Salesforce configuration and automation; workflows, flows, process builder tools such as Lightning flows, Visual Flows, Approval Processes, Validation Rules and Changesets
6. Advanced stakeholder management –including members of C-suite
7. Experience with Atlassian tools, including Jira and Confluence
8. Experience gathering, documenting and implementing requirements
9. Advanced ability to translate business needs into technical documentation for developers
10. Experience with data analytics and executive reporting (MQL, SQL, Dashboards)
11. Ability to translate Dashboard metrics into digestible business narratives
12. Advanced ability to promote the adoption of new features and train users
13. Experience with data migration, Account Engagement (Formerly Pardot) list management and integration techniques
14. Proficient with Excel
15. Exceptional organizational skills
16. Superb communication skills with an ability to collaborate and provide feedback to peers and leadership

Preferred (desirable) but not required:

1. Zuora or any subscription/billing system experience
2. Experience with Account Engagement (Pardot), Drawloop or DocuSign
3. Experience with Marketing Cloud
4. Experience with Chili Piper or Calendly
5. Experience with Gainsight
6. Experience with Vonage or other VoIP integrated phone systems
7. Experience with Ringlead, Dataloader or other data manipulation tools
8. Experience with High Velocity Sales (Sales Engagement)

BENEFITS

What you'll get

Why work at LEAP?

There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential. We offer:

1. Competitive compensation
2. Excellent group insurance benefits
3. RRSP with employer matching
4. Generous Paid Time Off (PTO), including starting at 4 weeks’ vacation, sick days, floater/personal days and volunteer days
5. Hybrid working model at our beautiful and modern downtown Toronto office as well as work from home days
6. Collaborative and inclusive work environment filled with learning and support

At LEAP,

We care about what we do and the people we work with

We continually improve to be the best

We NEVER EVER GIVE UP!

At LEAP we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. LEAP is committed to providing accommodations in all parts of the hiring process. If you require accommodation, we will work with you to meet your needs