Senior Salesforce Administrator
at UMGC

Summary: 

The Senior Salesforce Administrator is a technical maestro, specializing in crafting advanced Salesforce flows and leveraging all things declarative to streamline our platform's capabilities. With an emphasis on project leadership, this individual will spearhead major initiatives, mentor junior team members, and drive projects to success. The ideal candidate is not only an expert in flows and their best practices but is also adept at all declarative aspects of Salesforce. This role is a blend of hands-on engineering prowess and leadership within our Salesforce team. 

Duties and Responsibilities: 

1. Technical Mastery: Design, develop, and deploy advanced Salesforce flows, ensuring adherence to best practices and optimal performance.  
2. Holistic Business Insight: Demonstrate a keen understanding of business operations, ensuring that Salesforce configurations and changes are always aligned with business goals and sensitivities.  
3. Leadership & Mentorship: Lead major Salesforce initiatives, guiding projects to completion while providing guidance and mentorship to junior team members.  
4. Declarative Expertise: Serve as the go-to expert on all declarative aspects of Salesforce, ensuring that the best solutions are in place for our user base.  
5. Project Management: Oversee multiple projects, ensuring they align with company objectives, timelines, and standards.  
6. Quality & Best Practices: Maintain a strong emphasis on the quality of work, ensuring all Salesforce configurations and customizations adhere to best practices.  
7. Continuous Learning: Stay updated with the latest Salesforce releases, technologies, and best practices to ensure our platform remains cutting-edge.  
8. Team Collaboration: Collaborate with Salesforce developers, business analysts, and other stakeholders to ensure project success.  
9. Training & Development: Foster a culture of continuous learning within the Salesforce team, sharing knowledge and insights on flows and other declarative tools.  
10. Documentation: Ensure the maintenance of comprehensive documentation detailing system configurations, flow designs, and best practice guidelines. 

Skills: 

1. Self-motivated and able to work both with the team and independently while remote   
2. Deep understanding of general CRM architecture as well as Salesforce process defaults and data structures  
3. Excellent written and verbal communication skills  
4. Excellent project management skills and a positive attitude  
5. Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards  
6. Creative and analytical thinker with strong problem-solving skills  
7. Must demonstrate exceptional verbal and written communication skills  
8. Must demonstrate ability to communicate effectively at all levels of the organization  
9. Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs  
10. Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes  
11. Solid understanding of and detailed experience with the Salesforce.com architecture  
12. Knowledge of Software Development Life Cycle (SDLC) methodologies.  
13. Knowledge of JIRA, Azure DevOps or similar project management tool  
14. Knowledge of Agile methodology, working in 2-week sprints, daily scrums, etc.  
15. Areas of focus; Service Cloud, Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, Chat integration. Added plus: Education Cloud, Marketing Cloud, Einstein Analytics 

Education & Experience Requirements: 

Experience:  

1. Minimum 7 years of experience as a Salesforce.com administrator  
2. Salesforce.com Admin (ADM-201) certified, Advanced a plus  
3. Able to demonstrate proven core Salesforce System Admin skills and knowledge, including user management, workflows/rules, page and custom object configuration, Site and Community administration.  
4. Experience working with other Salesforce Administrators, Salesforce Developers and Salesforce Partners  
5. Experienced with Service Cloud and Omni Channel  
6. Experienced in implementing and running installed packages and/or connected apps  
7. Experience with Salesforce Lightning and migrating from Classic  
8. Experienced working in an Agile environment and with Agile tooling like Jira / Azure DevOps  
9. Proven ability to design and implement new processes and facilitate user adoption.  
10. Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity  
11. Strong understanding of Salesforce.com best practices and functionality  
12. Strong data management abilities  
13. A documented history of successfully driving projects to completion  
14. A demonstrated ability to understand and articulate complex requirements  
15. Previous experience working in a SCRUM or agile environment preferred 

Preferred Experience Requirements: 

Education:  

1. Bachelor’s Degree 

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

1. Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
2. Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
3. Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
4. Flexible Spending Accounts: Available for medical and dependent care expenses.
5. Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
6. Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
7. Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range:

$122,000.00 - $132,000.00