Senior Salesforce Administrator
at Nextek

Nextek, LLC is a fully functioning software development company in the financial services industry. Nextek creates software applications and solutions to serve the needs of enrolled Financial Service Providers. We are seeking a motivated Senior Salesforce Administrator to join our Nextek team.

At Nextek, culture matters. On a regular basis, we get together for food days, friendly competitions, and many other special events. Most importantly, our open-door policy means you’re always in the know when it comes to significant decisions and changes.

When it comes to choosing your next path, you may be wondering what to expect, we provide:

1. Health insurance
2. Dental insurance
3. Vision insurance
4. Paid time off (PTO)
5. Volunteer time off (VTO)
6. Hybrid remote work options
7. 401K
8. Life Insurance
9. Flexible schedules
10. Monthly Social Activities
11. Casual dress code
12. Professional development

Now, you’re probably wondering a little more about what we are looking for, so here it is:

1. Bachelor’s Degree in Computer Science, Information Systems, Business, or related field – Required
2. Proven experience as a Salesforce Administrator of similar role – Required
3. Salesforce Certified Administrator – Required
4. 4+ Years of Salesforce Experience – Required
5. Experience with Salesforce Digital Experiences (Experience/Community Cloud) - Required
6. Salesforce Financial Service Cloud (FSC) Experience - Preferred
7. Financial Services industry experience – Preferred
8. Competent knowledge of products and services offered in the financial service industry
9. Proficient knowledge of operations and impact to customer experience in a financial technology industry
10. Proficient knowledge of big picture thinking
11. Proficient knowledge of overall company structure
12. Proficient knowledge of testing processes and methodologies
13. Advanced knowledge of project management, timelines, deadlines, and follow-through
14. on finished projects
15. Advanced knowledge of office procedures and of spelling, grammar, punctuation, and arithmetic
16. Advanced knowledge of industry regulations and operational guidelines
17. Competent skills in driving the customer renewal strategy and execution
18. Advanced skills in prioritization
19. Proficient project management skills
20. Advanced planning, organizational, and time management skills with a high attention to details
21. Proficient interpersonal skills (verbal, oral, and written)
22. Advanced analytical, problem-solving, and conceptual thinking skills
23. Ability to work nights, as necessary for high-impact releases
24. Ability to proactively conduct industry research
25. Ability to multi-task and work under pressure
26. Ability to manage data, analyze results using statistical techniques and provide ongoing reports
27. Ability to work under tight timelines within a very dynamic, fast-paced environment
28. Proficient ability to establish and maintain professional relationships with multiple business stakeholders

Want some more specifics? Here’s what you’ll be doing:

1. Oversee and manage the Salesforce CRM platform, ensuring smooth operation and performance
2. Collaborate with team members to gather requirements and develop customized solutions in Salesforce
3. Provide internal expertise on Salesforce products, addressing issues and answering questions related to the platform
4. Participate in system testing and quality assurance processes for new Salesforce features or updates
5. Build and maintain necessary documentation related to Salesforce configurations, processes, and procedures
6. Manage roles, profiles, permissions, and other security measures to meet regulatory requirements and protect sensitive information
7. Manage and coordinate deployment of new Salesforce releases and updates
8. Stay updated with new Salesforce features, best practices, and emerging technologies to continuously enhance the platform
9. Assist internal team members with their Salesforce-related inquiries and questions
10. Proactively communicate release details and align with company launch and adoption strategy
11. Collaborate with team members to ensure platform changes are cohesive with the software suite's overall vision and experience
12. Train front-line support members on Salesforce as needed
13. All other duties as assigned

Nextek is committed to helping you reach your career’s maximum altitude. We’re proud of our track record of helping our employees reach their potential in their chosen field while also helping them explore other parts of our company and industry. We’re committed to our people in a way that truly shows that at Nextek, the sky really is the limit.