Salesforce Sales Operations Specialist
at O'Reilly Media

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About the Team

Join a nimble, high-impact Sales Operations team that empowers our sales organization to perform at its best. We’re more than just process managers—we’re problem solvers, innovators, and partners who make selling easier and more effective.

As a small, versatile team, we work side by side with sales reps and managers every day, providing responsive support on pipeline management, forecasting, and reporting. At the same time, we’re constantly looking ahead—building automations, refining processes, and evaluating new tools that streamline workflows and drive scale.

Our strength lies in flexibility: each team member contributes across multiple areas, from supporting frontline sales to shaping the systems and data that power decision-making. By combining hands-on collaboration with a focus on continuous improvement, we ensure our sales team can focus on what they do best—serving customers and driving growth.

About the Role

We’re seeking a mid-level Salesforce Sales Operations Specialist to join our remote Sales Operations team. This technically-oriented role is critical in supporting internal business units—including Sales, Marketing, Finance, and Support—by optimizing Salesforce and related systems to enable the sale and servicing of subscription-based products and services.

In addition to supporting front-line users with quoting, pricing, and reporting, you’ll be responsible for maintaining the health of our Salesforce environment, designing scalable solutions, implementing automation, and supporting Salesforce-based tools used across the business.

What You’ll Do

1. Provide daily support for Sales, Finance, and Support teams in Salesforce Sales Cloud and Service Cloud, focusing on quoting, pricing, agreements, and subscription workflows (Salesforce CPQ, Zuora).
2. Triage and manage incoming support tickets and project-based enhancement requests in the Salesforce production environment.
3. Gather and analyze business requirements through meetings with stakeholders across Sales, Finance, Support, and Marketing.
4. Design, implement, test, and document scalable solutions using Salesforce tools including Flows, Apex, Validation Rules, and integrations.
5. Monitor and maintain the health and performance of the Salesforce org, including security, user management, data integrity, and automation performance.
6. Collaborate with the Sales Engagement team to evaluate, implement, and maintain outreach and engagement tools (e.g., Gong, LinkedIn Sales Navigator, Salesloft).
7. Generate and maintain accurate sales forecasting reports and dashboards.
8. Stay current with Salesforce platform releases, conduct research on industry best practices, and advise internal teams on changes that could impact or benefit production environments.

What You’ll Have

Required:

1. 3–5+ years of experience in Sales Operations, with significant experience supporting Salesforce in a technical administrator capacity.
2. 3+ years of hands-on experience with Salesforce Sales Cloud and Service Cloud.
3. Proven experience working with Flows, Apex (basic), Validation Rules, and custom object relationships.
4. Experience with Salesforce CPQ
5. Strong problem-solving skills and ability to translate business needs into scalable, maintainable Salesforce solutions.
6. Familiarity with API integrations, middleware, or adjacent technologies.

Certification(s):

Salesforce Administrator certification

Preferred:

1. Experience with Zuora
2. Experience supporting users across multiple departments and geographic regions in a remote work environment.
3. Familiarity with lead management, sales forecasting, and customer support workflows.
4. Experience evaluating and administering sales engagement platforms such as Gong, LinkedIn Sales Navigator, and Salesloft.
5. Proactive mindset in researching platform changes, new features, and recommending optimizations to improve usability and scalability.

Certification(s):

1. Additional certifications (e.g., Advanced Admin, Platform App Builder, CPQ Specialist) strongly preferred

Additional Information:

1. Salary Range: $110,000 - $130,000
2. We operate primarily on U.S. Eastern Time Zone hours and seek candidates who are able to align with that schedule, regardless of location.
3. At this time, O'Reilly Media Inc. is not able to provide visa sponsorship or provide any immigration support (i.e. H-1B, STEM, OPT, CPT, EAD and Permanent Residency process)