Salesforce Administrator

Department: Information Technology

Employment Type: Full Time

Location: Jacksonville, Florida

Description

At Jimerson Birr, our team has accepted the lasting responsibility of protecting our clients’ rights, businesses, properties, investments, and finances. In both established and emerging businesses, our professionals are integral, trusted advisers and advocates, giving our clients insights into legal and business considerations that guide prudent decision-making. We work with some of the world’s most respected and well-established businesses, as well as start-up visionaries, and individuals looking to overcome challenges.

The Salesforce Administrator will be responsible for the management, configuration, and optimization of our Salesforce platform. This role requires a proactive approach to ensuring the Salesforce environment is aligned with the organization’s goals and fully supports the needs of various departments. The ideal candidate will possess a diverse skill set that extends beyond core administration, making them more self-sufficient in participating in complex projects, integrations, and data analysis.

Key Responsibilities

1. Manage and maintain the Salesforce platform, including user management, security settings, data integrity, and system upgrades.
2. Implement and optimize Salesforce processes, workflows, validation rules, and automation (e.g., Process Builder, Flow).
3. Collaborate with stakeholders to gather requirements and translate business needs into effective Salesforce solutions.
4. Build custom reports, dashboards, and data visualizations to provide actionable insights to the organization.
5. Oversee the integration of Salesforce with other systems, ensuring seamless data flow and process automation.
6. Lead or participate in Salesforce-related projects, ensuring on-time delivery and alignment with business goals.

Skills, Knowledge and Expertise

Required Skills and Certifications:

1. Salesforce Administrator Certification: Core knowledge of Salesforce platform management.
2. Salesforce Advanced Administrator Certification (Preferred): Advanced skills in complex automation, reporting, and security.
3. Salesforce Certified AI Specialist (Preferred): Ability to build and deploy intelligent workflows using Salesforce AI tools like Agentforce.
4. Salesforce Platform App Builder Certification (Preferred): Ability to create custom applications and solutions within Salesforce.
5. Salesforce Service Cloud Consultant Certification (Preferred): Specialization in customer service workflows.
6. Salesforce Sales Cloud Consultant Certification (Preferred): Expertise in advanced sales processes and automation.

Additional Skills:

1. Project Management: Experience with Agile methodologies
2. Technical Skills (Preferred): Basic programming knowledge (e.g., Apex, JavaScript) for custom development, API integration experience.
3. Data and Analytics (Preferred): Proficiency in SOQL, data management, and data visualization tools (e.g., Tableau, Google Analytics).
4. IT and Security: Understanding of IT fundamentals and cybersecurity best practices (e.g., CompTIA Security+).

Soft Skills:

1. Strong problem-solving abilities with a proactive approach to identifying and addressing potential issues.
2. Excellent communication and collaboration skills to work effectively with cross-functional teams.
3. Ability to manage multiple tasks and projects simultaneously, prioritizing based on business needs.

Experience:

1. Minimum 2-5 years of experience as a Salesforce Administrator or in a similar role.
2. Demonstrated experience with Salesforce integrations, data management, and end-user support.
3. Proven track record of participating in Salesforce projects or initiatives from concept to completion.

Benefits

Our award-winning law firm is at its best when it helps clients set measurable goals and develops multi-level strategies to achieve them. Our lawyers are trained to take ownership of our client’s challenges by getting close to the problem and close to the people who can benefit from the solutions we provide. We’re business-oriented lawyers equally comfortable as community leaders, private transaction counselors, or courtroom advocates. We pride ourselves on our people and their collective achievements. Besides our long list of legal industry honors, the firm has a track record spanning over a decade winning local, state, and national awards for being a “Best Company to Work For,” “Fastest Growing Company,” and “Best Law Firms in America.”

Our atmosphere and award-winning firm culture are collegial and professional, and our shared commitment to professional development is superior to our contemporaries. To learn more about our firm culture, please visit our website Jimerson Birr.

Our core values are simple: Commitment to service; Commitment to quality; Commitment to results.

Jimerson Birr is an equal-opportunity employer. All qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, disability, veteran status, gender identity, and marital status.