Business Analyst, Salesforce Marketing Cloud
at ARC'TERYX

Your Opportunity at ARC’TERYX:

As the Business Analyst, Salesforce Marketing Cloud, you will act as the conduit between the Technology and multiple cross-functional business teams. You assist with our configuration and integration projects by eliciting and analyzing requirements, liaising between business and technical resources, and documenting business processes or systems and their integration. You must be able to quickly absorb new and different types of information, modify and adapt existing knowledge, and work in a changing and evolving environment, to ensure successful project delivery using an agile scrum methodology. You are a critical thinker who enjoys diving into the details and seeking to understand the “how” and “why”.

This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

Meet Your Future Team:

The Digital Marketing team is a technology driven team focused on the Salesforce Marketing Cloud instance that supports our Lifecyle Marketing business teams. This team will be focused on continually improving our Salesforce Marketing Cloud environments, primarily email marketing, to better suit our business’s evolving needs. We are passionate about improving the guest experience through technology and strive to put the guests at the centre of every decision we make.

If you were the Business Analyst, Salesforce Marketing Cloud now, here are some of the core activities you would be doing:

1. Gathering requirements using effective business analysis techniques with the Lifecycle Marketing teams
2. Creating understandable visual representations to communicate complex concepts and models for various target audiences
3. Translating business requirements into detailed and actionable specifications
4. Collaborating and contributing as a team player is demonstrated in the strong, positive relationships you build within Technology and with business teams
5. Documenting detailed user stories, process flows, system flows, and acceptance criteria that will be used for business process review, systems architecture, and quality assurance
6. Identifying and documenting business process changes and improvements
7. Facilitating and managing stakeholder engagement
8. Maintaining process and systems documentation as business and systems evolve
9. Assisting the Technology leadership team with other tasks and projects as required
10. Creating understandable visual representations to communicate complex concepts and models for various target audiences

Are you our next Business Analyst for Salesforce Marketing Cloud?

1. You have 3+ years of experience as a Business Analyst ideally working on projects in the digital and omnichannel spheres
2. You have strong experience with Salesforce Marketing Cloud
3. You have extensive experience with working in an Agile methodology
4. You have a solid understanding of data models (ERDs)
5. You have strong experience with Jira
6. You have experience working with enterprise level systems integrations and experience creating data mapping documentation for system integration projects
7. You have excellent interpersonal skills and the ability to communicate with all levels of stakeholders to be able to explain, articulate, and document concepts, business processes, systems and business requirements efficiently
8. You have strong organization and prioritization skills while managing multiple, competing priorities, and tight deadlines
9. You have high level of analytical and critical thinking with strong troubleshooting skills
10. You are proactive in identifying the root cause of issues and developing solutions
11. You can remain highly flexible and adaptable when faced with ambiguity
12. You are able to balance autonomy and collaboration
13. You are be able to quickly absorb new and different types of information, modify and adapt existing knowledge, and work in a changing and evolving environment, to ensure successful project delivery
14. You have experience with different technologies and application integrations using service layers
15. Your passion for your work is paralleled by your passion for getting outside and living it

Compensation

The salary range for this role is CAD$82,000–CAD$108,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility. 

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team. 

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life: 

1. Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP). 
2. Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable. 
3. Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore). 
4. Family support - Parental leave top-up and a nesting period for new parents. 
5. Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear). 

 *Eligibility for certain programs may vary by role. 

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. 

Join us in creating positive change in ourselves, our communities, and the world. 

Live it. Get out there - the mountains make us better 

Disruptive evolution. In pursuit of better. Always. 

Commit. We set bold objectives and see them through.