Sales Operations Analyst - Salesforce administration experience (GolfNow)

1. Full-time
2. Business Segment: Digital Platforms & Ventures

Company Description

VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most.

As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service.

VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world.

Job Description

Versant is seeking a Sales Operations Analyst to join our Sales Operations team supporting the GolfNow business. In this role, you will help improve business processes, operational efficiency, data quality, and Salesforce enablement across key stakeholder groups.

This role serves as a critical liaison between business stakeholders, leadership, and Salesforce Administration, helping translate operational needs into scalable, data-driven solutions. You will support Salesforce enhancements, reporting, third-party tools, user enablement, and cross-functional initiatives that help teams work more effectively.

Why This Role Matters:

The Sales Operations Analyst helps ensure that the systems, processes, and data supporting GolfNow’s sales operations are accurate, efficient, and continuously evolving. By identifying business challenges, documenting requirements, supporting Salesforce improvements, and enabling users, this role directly contributes to stronger operational performance and better business decision-making.

This position has been designated as hybrid, generally contributing from the Orlando office a minimum of three days per week.

What You’ll Do

1. Support Salesforce administration needs across sandbox and production environments, including field creation, lookup relationships, picklist updates, layout assignments, layout updates, and mass data manipulation using Data Loader or similar tools.
2. Manage projects through the project lifecycle by gathering requirements, documenting business needs, tracking progress, coordinating stakeholders, and helping deliver solutions on time.
3. Serve as a first level of support for Salesforce and operational questions from supported departments, triaging issues and partnering with Salesforce Administration as needed.
4. Own and support third-party products, including implementation, troubleshooting, ongoing maintenance, and user support.
5. Assist leadership with Salesforce reports, dashboards, data audits, queues, system processes, and other tools that support visibility, accuracy, and business efficiency.
6. Support training, user enablement, user acceptance testing, Knowledge Resource Library updates, and cross-functional initiatives with Sales, Content & Enablement, B2B Marketing, and Salesforce Operations teams.

Qualifications

What You Bring

1. 2+ years of experience using Salesforce, with hands-on exposure to sales or operational business processes.
2. 2+ years of experience with Microsoft Excel and other Microsoft Office tools.
3. Experience working with data management, reporting tools, dashboards, and business process documentation.
4. Strong organizational, analytical, and problem-solving skills, with a high level of attention to detail and data integrity.
5. Clear verbal and written communication skills, with the ability to gather requirements, document requests, support users, and coordinate across departments.
6. A collaborative, solutions-oriented approach that reflects Trust, Teamwork, Transparency, Agility, and Entrepreneurial Spirit in how you partner with stakeholders, adapt to changing priorities, communicate progress, and identify opportunities to improve processes.
7. Ability to work independently and collaboratively in a fast-paced environment while managing multiple priorities.

Bonus Points For:

1. Bachelor’s degree.
2. Familiarity with GolfNow products and services.
3. Salesforce Business Analyst Certification or related Salesforce certification.
4. Experience with Lucidchart.
5. Experience supporting SaaS or technology-driven organizations.

Why You’ll Love It Here

At Versant, you’ll be part of a dynamic media and technology environment where operational excellence, collaboration, and continuous improvement help power meaningful experiences for customers and teams. You’ll have the opportunity to work across functions, support impactful business systems, and help improve the way teams use Salesforce and data to drive better outcomes.

You’ll join a team that values thoughtful problem-solving, clear communication, accountability, and partnership. This hybrid role offers opportunities for in-person collaboration while supporting focused work and cross-functional connection.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.

VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.