Senior Salesforce Administrator
at The Emily Program

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care. 

Position Overview

As Senior Salesforce Administrator, you’ll play a vital role at The Emily Program. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us; therefore, the Senior Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a deep understanding of the Salesforce platform who can understand both our current setup and our business objectives in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms and clearly explain design options and their potential impact. 

Schedule

1. Monday- Friday
2. 8:00 am-5:00 pm

Location

1. Remote 

Compensation Disclosure

1. Starting salary range between $100,000-145,000

Final Compensation offered will be within pay range based on qualifications/experience met for the position

How Sr Salesforce Administrators Empower Recovery

1. All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
2. Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
3. Understanding of basic triggers/Apex code knowledge
4. Sandbox environment management
5. DevOps/release management experience
6. Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
7. Identify unused or underutilized platform features
8. Create a platform roadmap and define priorities, liaising with stakeholders
9. Own the communication of any platform changes to end users and stakeholders
10. Data management to improve Salesforce data quality, implementing rules and automation as needed
11. Proactive system maintenance, including security reviews, release updates, health check, and Optimizer
12. User support tickets
13. Monitor and improve user adoption
14. New user and ongoing user training 
15. Technical documentation
16. Management of integrated applications and third-party suppliers including [enter your additional applications, e.g. DocuSign, Conga, Survey Gizmo, Mailchimp, etc.]

Educational Qualifications

1. Bachelor's/Postgraduate degree or professional qualification

Professional Qualifications: 

1. Strong Salesforce product knowledge and at least five years of hands-on Salesforce Administration experience with [Sales Cloud or your Salesforce product]
2. Certified Salesforce Administrator
3. Additional Salesforce certifications (e.g. Advanced Administrator, Platform App Builder)A proactive attitude to platform enhancements
4. Designing scalable, best-practice solutions 
5. Excellent relationship-building skills
6. Ability to liaise with stakeholders at all levels
7. Translating requirements into technical solutions
8. Experience in change management and governance
9. Training end users and key stakeholders
10. Technical documentation
11. Available and responsive to questions
12. Experience implementing Salesforce configuration changes
13. DevOps/release management experience
14. Understands basic triggers/Apex code knowledge
15. Demonstrates continued personal/professional development 
16. Is active in the Salesforce community

What we offer: 

Employee Benefits: We understand the importance of a well-rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs.  

For full-time employees, we offer: 

1. HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) 
2. Dental insurance (Delta Dental)
3. Vision insurance (EyeMed) 
4. Short-term and long-term disability insurance 
5. Company-paid life insurance 
6. 401(k) plan available two months after start date
7. Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation 

Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.